Remote Digital App Support Specialist

Tetra Tech Europe; Leeds; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Tetra Tech Europe is seeking a business application support professional to be the first point of contact for selected business applications. You will manage requests from initial contact through resolution or escalation, combining troubleshooting with excellent customer service.

Based in the UK (Leeds or Manchester) with hybrid, remote or flexible working options, you will collaborate with product owners, developers and data specialists.

Qualifications

• Experience in business application support or customer support in a ticket-based environment.
• Strong written and verbal communication, with awareness of information security and data protection.

Responsibilities

• Provide first-line support and manage tickets from intake to resolution.
• Diagnose issues, escalate complex incidents and document troubleshooting details.
• Deliver user training and create practical guides, FAQs, walkthroughs.
• Maintain knowledge articles and contribute to service quality and improvements.

Skills

First-line support

Ticket management

Customer service

Troubleshooting

Communication skills

Data protection awareness

Tools

Knowledge base tools

Reporting tools

Job description

Tetra Tech Europe is seeking a business application support professional to be the first point of contact for selected business applications. You will manage requests from initial contact through resolution or escalation, combining troubleshooting with excellent customer service.

Based in the UK (Leeds or Manchester) with hybrid, remote or flexible working options, you will collaborate with product owners, developers and data specialists.