Enterprise Support Specialist

Talent Systems; United Kingdom; Remote; GBP 28,000 - 42,000; Full time

Job summary

The Talent Systems is seeking Enterprise Support Specialists to provide high-quality, thorough, and efficient support to our demand-side clients. You will resolve product issues, guide clients through features and workflows, and act as a liaison between clients and internal teams.

Join a distributed team with colleagues across North America, Latin America, Europe, and Asia-Pacific, delivering consistent experiences and driving client success from onboarding through ongoing engagement.

Qualifications

• Experience supporting VIP clients in a fast-paced environment.
• Strong written and verbal communication skills.
• Tech-savvy and quick to learn new software.
• Patient, empathetic and able to stay calm under pressure.
• Experience with cloud software, help desk tools, and CRMs (Zendesk, JIRA).
• Ability to work independently, manage competing priorities and multitask.

Responsibilities

• Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner.
• Troubleshoot technical issues, report and escalate bugs.
• Follow up with clients to confirm issue resolution and satisfaction.
• Recommend best practices and guide clients through product features and workflows.
• Work closely with teammates to ensure consistent support experiences.
• Share product feedback or recurring issues with leads or operations team.
• Build and maintain strong working relationships with enterprise clients.
• Understand client goals and proactively identify ways to support their success.
• Collaborate with Client Success and Business Development teams to ensure unified support.

Skills

VIP client support

Communication

Technical aptitude

Independent work

Tools

Zendesk

JIRA

Job description

This role is fully remote anywhere in the UK

Team The Talent Systems Support

team delivers responsive, knowledgeable, and high-quality support for customers across the globe.

With team members distributed across North America, Latin America, Europe, and Asia-Pacific, we work together to resolve issues, share insights, and ensure a consistent experience across all Talent Systems platforms

Job purpose

Enterprise Support Specialists provide high-quality, thorough, and efficient support to our demand-side clients.

This role involves resolving product issues, guiding clients through features and workflows, and acting as a liaison between clients and internal teams.

Specialists also collect client feedback, facilitate training, and ensure we consistently meet expectations across the entire lifecycle - from onboarding to ongoing engagement.

Responsibilities

Client Support

• Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
• Troubleshoot technical issues, report and escalate bugs
• Follow up with clients to confirm issue resolution and satisfaction
• Recommend best practices and guide clients through product features and workflows

Cross-Team Collaboration

• Work closely with teammates to ensure consistent support experiences
• Share product feedback or recurring issues with leads or operations team

Relationship Management

• Build and maintain strong working relationships with enterprise clients
• Understand client goals and proactively identify ways to support their success
• Collaborate with Client Success and Business Development teams to ensure unified support

Requirements

• Experience supporting VIP clients in a fast-paced support environment
• Strong written and verbal communication skills
• Tech-savvy and comfortable learning new software quickly
• Patient, empathetic, and able to stay calm under pressure
• Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA)
• Ability to work independently, manage competing priorities, and multitask effectively
• Experience worked in a casting office or agency preferred