Remote Enterprise CSM: Retention & Growth

Alder Forest; Worsley; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Salary Sacrifice Pension Scheme

A Tip Is Earned

Job summary

TiPJAR is seeking an Enterprise Customer Success Manager to build long-term client relationships, manage a portfolio of high-value accounts, and drive measurable success.

You will own post-onboarding relationships, deliver value, coordinate with Product, Tech and Support, and champion client needs to support renewals and expansions.

Flexible working options are available, with a strong emphasis on retention, engagement, and a collaborative, data-driven approach.

Qualifications

• Proven experience in Customer Success or Account Management.
• Strong relationship building and communication with senior stakeholders.
• Experience navigating complex, multi-stakeholder organisations.
• CRM proficiency; HubSpot a plus.

Responsibilities

• Lead structured account reviews, presenting insights and recommendations.
• Identify and mitigate risk early by monitoring engagement signals and issues.
• Collaborate with Product, Tech and Support to resolve client needs.
• Own renewals and expansions through value-led engagement.
• Share best practices, playbooks, and learnings to strengthen CS function.

Skills

Customer Success

Account Management

SaaS

Fintech

Hospitality

Stakeholder management

CRM (HubSpot)

Tools

HubSpot

Job description

TiPJAR is seeking an Enterprise Customer Success Manager to build long-term client relationships, manage a portfolio of high-value accounts, and drive measurable success.

You will own post-onboarding relationships, deliver value, coordinate with Product, Tech and Support, and champion client needs to support renewals and expansions.

Flexible working options are available, with a strong emphasis on retention, engagement, and a collaborative, data-driven approach.