Remote EMEA Customer Success Engineer – API & JS

Fingerprint; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Fingerprint is a fully remote, globally distributed company seeking a Customer Success Engineer to support customers integrating our APIs into web and mobile apps. You will work closely with customers, diagnose issues, and guide onboarding and best practices, ensuring long-term success.

The role emphasizes JavaScript expertise, API testing and automation, and strong communication. Remote collaboration with customers across the EMEA region is common, with potential UK-site visits when required.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field.
• 3–6 years in a customer-facing role, API-focused.
• Strong JavaScript skills and ability to write automation scripts.
• Solid understanding of API concepts, RESTful services, and web technologies.

Responsibilities

• Guide customers in API integrations for web and mobile apps.
• Collaborate with engineering for onboarding and integration support.
• Be the technical point of contact, troubleshoot and resolve issues.
• Analyze logs to identify and resolve customer problems.
• Monitor API usage and performance to preempt issues.
• Create sample code and automation scripts for API testing and monitoring.
• Conduct training sessions to educate customers on API usage.
• Document self-service support resources.
• Build long-term relationships and gather customer feedback for product improvement.

Skills

JavaScript

Automation scripts

API concepts

RESTful

Communication

Remote work tools

Problem solving

Education

Bachelor's degree in Computer Science

Tools

API testing tools

Slack

Google Workspace

Zoom

macOS

Job description

Fingerprint is a fully remote, globally distributed company seeking a Customer Success Engineer to support customers integrating our APIs into web and mobile apps. You will work closely with customers, diagnose issues, and guide onboarding and best practices, ensuring long-term success.

The role emphasizes JavaScript expertise, API testing and automation, and strong communication. Remote collaboration with customers across the EMEA region is common, with potential UK-site visits when required.