EU Technical Account & Success Lead (Remote-First)

Socket; Nottingham; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Salary bands & equity

Equity program

Health benefits

Flexible time-off

Parental leave

Remote-first culture

Job summary

Socket is hiring a technical Customer Success leader to own post-sale outcomes for European customers. You will learn customer environments, translate product capabilities into practical solutions, and act as the frontline for technical support with no separate team.

You’ll collaborate with AEs on renewals, upsells, and expansions, conduct quarterly business reviews, and build measurable success plans. Remote-first with travel as needed across Europe.

Qualifications

• 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar).
• 2+ years as dedicated point of contact for customers with emphasis on quarterly health checks and success.
• Background in application security, DevSecOps, or open-source ecosystems.
• Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI).
• Ability to read and reason about code (JavaScript, Python, TypeScript).
• Familiarity with APIs, webhooks, and SaaS integration patterns.
• Hands-on experience with Package Managers.
• Comfort troubleshooting in production environments alongside engineering teams.
• Clear written and verbal communication with developers, security practitioners, and executives.
• Willingness to travel for customer and company meetings as needed.
• Must be located within EUROPE

Responsibilities

• Own post-sales relationship as the main point of contact and technical advisor.
• Strategize with AEs on upsells, renewals and expansions.
• Relationship building and executive alignment with Champions.
• Conduct Quarterly Business Reviews with strategic customers.
• Build measurable customer success plans.
• Lead technical onboarding for new enterprise customers, from initial setup through full integration.
• Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling.
• Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value.
• Investigate and resolve integration, configuration, and compatibility issues.
• Respond to customer issues in dedicated Slack channels.
• Use logs and telemetry to identify root causes and document fixes.
• Escalate to Engineering when needed and follow through to resolution.
• Run discovery conversations to understand customer goals and use cases.
• Translate complex product capabilities into practical, developer-friendly guidance.
• Conduct architecture reviews and security posture assessments.
• Deliver workshops, office hours, and deep-dives that drive adoption.
• Bring technical feedback and field intelligence back to Product and Engineering.
• Surface patterns that inform roadmap priorities.
• Contribute documentation and internal tooling to scale the Technical Success practice.
• Travel to customer sites as required for deeper engagements.

Skills

Customer Success

Technical Account Mgmt

Relationship Building

Quarterly Health Checks

Stakeholder Management

Clear Communication

Travel Flexibility

EUROPE Located

Education

Bachelor's degree (technical)

Tools

GitHub Actions

Jenkins

CircleCI

CI/CD tooling

Job description

Socket is hiring a technical Customer Success leader to own post-sale outcomes for European customers. You will learn customer environments, translate product capabilities into practical solutions, and act as the frontline for technical support with no separate team.

You’ll collaborate with AEs on renewals, upsells, and expansions, conduct quarterly business reviews, and build measurable success plans. Remote-first with travel as needed across Europe.