Remote EMEA Technical Account Manager – AI-Driven Success

AlertMedia

Greater London

On-site

GBP 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Salary + Bonus

Health benefits

Pension contributions

Parental leave

Learning & development

Job summary

AlertMedia is seeking an experienced Technical Account Manager to support our growing EMEA Customer Success organization. This role operates within the Technical Solutions team, liaising between Customer Success, Development and Product to advise on technical integrations, import configuration, troubleshooting, and ongoing support. Location: Remote in London, UK.

Sponsorship: AlertMedia does not sponsor. Must have legal right to work in the UK.

Qualifications

3–5 years' experience in a customer-facing technical role.
Experience managing enterprise or mid-market accounts.
Strong understanding of APIs, integrations, and technologies used to manage user access and security (SSO, SCIM, SFTP).
Ability to read logs, debug issues, and translate technical problems into business impact.
Professional fluency in written and spoken English.

Responsibilities

Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
Serve as the customer's long-term technical advocate, helping ensure continued success and alignment throughout the customer lifecycle.
Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
Identify opportunities for upselling or expansion based on customer needs and usage patterns.
Monitor and report on account health, usage metrics, and support trends.
Contribute to the broader Technical Solutions function by partnering with Customer Success, Product, and Engineering to investigate complex issues, improve internal processes, and advocate for product enhancements based on customer feedback.