Remote E-commerce Operations Manager

Placements24; Southampton; Híbrido; GBP 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary commensurate with experience

Health, dental and vision insurance

Remote work flexibility

Professional development opportunities

Leadership training

Resumo da oferta

Placements24 is seeking a highly organized Remote E-commerce Operations Manager to oversee online sales operations, fulfillment, inventory management, and customer service across digital platforms. Based remotely, you will lead a distributed team and implement best practices to drive efficiency and profitability.

This role offers remote-first flexibility and opportunities to influence backend operations at scale within a growing e-commerce business.

Qualificações

• 5+ years of experience in e-commerce operations management.
• Strong understanding of inventory management software, OMS, and WMS.
• Experience managing remote or distributed teams in a remote-first environment.
• Excellent analytical, problem-solving, and project management skills.
• Demonstrated ability to negotiate with suppliers and logistics partners to achieve favorable terms.

Responsabilidades

• Manage day-to-day e-commerce operations, including order processing, fulfillment, and shipping logistics.
• Oversee inventory management, forecasting, and stock control to ensure product availability and minimize stockouts.
• Develop and implement strategies to improve the customer experience, including returns and exchanges processes.
• Collaborate with third-party logistics (3PL) providers and other vendors to ensure efficient supply chain operations.
• Analyze operational data to identify areas for improvement, cost reduction, and efficiency gains, implementing solutions accordingly.

Conhecimentos

E-commerce operations

Remote team leadership

Analytics

Project management

Negotiation

Ferramentas

Inventory management software

Order management systems (OMS)

Warehouse management systems (WMS)

Descrição da oferta de emprego

About the Role

Our client is seeking a highly organized and experienced Remote E-commerce Operations Manager to oversee and optimize all aspects of their online sales operations. This role is critical for ensuring seamless order fulfillment, inventory management, and customer service excellence across their digital platforms. Based remotely, you will lead a distributed team, implement best practices, and leverage technology to drive efficiency and profitability. This is an exceptional opportunity for a seasoned operations professional to shape the backend success of a thriving e-commerce business, offering the flexibility of remote work.

Key Responsibilities

• Manage day-to-day e-commerce operations, including order processing, fulfillment, and shipping logistics.
• Oversee inventory management, forecasting, and stock control to ensure product availability and minimize stockouts.
• Develop and implement strategies to improve the customer experience, including returns and exchanges processes.
• Collaborate with third-party logistics (3PL) providers and other vendors to ensure efficient supply chain operations.
• Analyze operational data to identify areas for improvement, cost reduction, and efficiency gains, implementing solutions accordingly.

Requirements

• 5+ years of experience in e-commerce operations management, with a proven track record of success in managing online business logistics.
• Strong understanding of inventory management software, order management systems (OMS), and warehouse management systems (WMS).
• Experience managing remote or distributed teams and working effectively in a remote-first environment.
• Excellent analytical, problem-solving, and project management skills.
• Demonstrated ability to negotiate with suppliers and logistics partners to achieve favorable terms.

Benefits

• Highly competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and remote work flexibility.
• Opportunities for professional development and leadership training.
• The chance to significantly impact the operational efficiency and growth of a leading e-commerce company from anywhere.