E-commerce Operations Coordinator

Placements24; London Borough of Newham; Hybrid; GBP 8,200 - 14,000; Full time

Benefits offered by this job

Health Insurance

Hybrid Work Arrangement

Career Growth Opportunities

Employee Discounts

Job summary

Placements24 is seeking an detail-oriented E-commerce Operations Coordinator for a hybrid role based in East London. You will manage order processing, monitor stock levels, and coordinate with logistics to ensure timely deliveries while supporting customer service activities.

The ideal candidate has 1–3 years in e-commerce operations, proficient use of OMS, and strong organizational skills to optimize workflows in a fast-paced environment.

Qualifications

• 1–3 years in e-commerce operations, logistics, or customer service.
• Proficiency with e-commerce platforms and order management systems.
• Strong understanding of inventory management principles.
• Excellent organizational skills and attention to detail.
• Hybrid work model experience preferred.

Responsibilities

• Oversee the order fulfillment process with accuracy and timeliness.
• Monitor inventory levels across platforms and communicate stock needs.
• Coordinate with warehouse and logistics teams for shipments and tracking.
• Respond to customer inquiries and resolve order, shipping, and returns issues.
• Process returns and exchanges per company policy.
• Assist in managing product listings and ensuring product info accuracy.
• Collaborate with marketing and sales for campaigns and launches.
• Identify improvements to operational processes to boost efficiency and reduce costs.
• Generate reports and analyze metrics on order volume, shipping times, and satisfaction.
• Ensure adherence to company policies in all operations.

Skills

Order processing

Inventory management

Customer service

Communication

Excel

MS Office

Education

High school diploma

Business Admin education

Tools

Order management systems

Job description

About the Role

Our client, a leading online retailer, is looking for a meticulous and proactive E-commerce Operations Coordinator to join their team in East London, Eastern Cape . This role is critical in ensuring the smooth and efficient day-to-day operations of our client's e-commerce business. You will be involved in a variety of tasks, including order processing, inventory management oversight, customer service coordination, and collaborating with logistics partners. The ideal candidate is highly organized, detail-oriented, and possesses excellent problem-solving skills. This hybrid role offers a balance between working from the office and remotely, providing flexibility while maintaining team cohesion. You will play an integral part in optimizing operational workflows, enhancing customer satisfaction, and contributing to the overall growth of the e-commerce platform. We seek an individual who is eager to learn, adaptable, and committed to delivering excellence in a fast-paced environment. Your contribution will be essential in maintaining seamless customer experiences from purchase to delivery.

Key Responsibilities

• Oversee the order fulfillment process, ensuring accuracy and timeliness.
• Monitor inventory levels across various platforms and communicate stock needs to relevant departments.
• Coordinate with warehouse and logistics teams to manage shipments and track deliveries.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns in a timely and professional manner.
• Process returns and exchanges, ensuring adherence to company policies.
• Assist in managing product listings and ensuring product information accuracy on the e-commerce platform.
• Collaborate with marketing and sales teams to support promotional campaigns and product launches.
• Identify and suggest improvements to operational processes to increase efficiency and reduce costs.
• Generate operational reports and analyze key metrics related to order volume, shipping times, and customer satisfaction.
• Ensure compliance with company policies and procedures in all operational activities.

Requirements

• High school diploma or equivalent; further education in Business Administration or a related field is a plus.
• 1-3 years of experience in e-commerce operations, logistics, or customer service.
• Proficiency in using e-commerce platforms and order management systems.
• Strong understanding of inventory management principles.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Problem-solving skills and a proactive approach to addressing issues.
• Adaptability to a hybrid work model.

Benefits

• Competitive salary based on experience.
• Hybrid work arrangement offering flexibility.
• Opportunity to work in a key operational role for a growing e-commerce business in East London, Eastern Cape .
• Health insurance and other employee benefits.
• Opportunities for career advancement within the company.
• Employee discounts on products.
• A supportive and team-oriented work environment.