E-commerce Sales Representative

Placements24; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary

Remote work

Health, dental, and vision benefits

Paid time off and holidays

Ongoing sales training

Job summary

Placements24 is seeking a driven E-commerce Sales Representative for a fully remote position. You will engage with potential customers, assist with online purchases, and drive sales through proactive communication and support, optimizing the online customer journey.

You will respond to inquiries across live chat, email, and phone, guide customers through the sales funnel, and collaborate with marketing to capture feedback on customer needs and trends, helping to grow the company's digital

Qualifications

• Experience in sales, customer service or e-commerce support.
• Excellent communication, negotiation and interpersonal skills.
• Familiarity with CRM software and e-commerce platforms.
• Results-oriented with a drive to achieve sales goals.
• Able to work independently and manage time in a remote environment.
• High school diploma or equivalent; a related degree is beneficial.

Responsibilities

• Respond to customer inquiries via live chat, email, and phone.
• Proactively assist website visitors to complete purchases.
• Guide customers through the online sales process.
• Achieve individual and team sales targets.
• Document interactions and sales activities in the CRM.
• Collaborate with marketing to feedback customer needs and trends.

Skills

Sales experience

Customer service

CRM software

E-commerce platforms

Negotiation

Education

High school diploma

Related degree beneficial

Tools

CRM software

E-commerce platforms

Job description

About the Role

Our client is looking for a driven and customer-focused E-commerce Sales Representative to join their expanding online retail team. In this fully remote role, you will be responsible for engaging with potential customers, assisting them with their online purchasing decisions, and driving sales through proactive communication and support. You will leverage digital tools and platforms to provide product information, answer queries, and guide customers through the sales funnel. This position is crucial for enhancing the online customer journey, converting leads into sales, and contributing to the overall growth of the company's digital storefront.

Key Responsibilities

• Respond to customer inquiries received through live chat, email, and phone regarding products and online orders.
• Proactively engage with website visitors to offer assistance, answer questions, and overcome purchase barriers.
• Guide customers through the online sales process, ensuring a seamless and positive experience.
• Achieve individual and team sales targets by effectively promoting products and services.
• Document customer interactions and sales activities accurately in the CRM system.
• Collaborate with the marketing team to provide feedback on customer needs and trends.

Requirements

• Previous experience in sales , customer service , or e-commerce support .
• Excellent communication, negotiation, and interpersonal skills.
• Familiarity with CRM software and e-commerce platforms.
• A results-oriented mindset with a strong desire to achieve sales goals.
• Ability to work independently and manage time effectively in a remote work environment .
• High school diploma or equivalent; a degree in a related field is beneficial.

Benefits

• Competitive base salary with attractive commission structure.
• Fully remote position offering significant work-life flexibility.
• Comprehensive health, dental, and vision benefits.
• Paid time off and holiday pay.
• Ongoing sales training and professional development opportunities.