Remote E-commerce Operations Manager

Placements24; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Remote work flexibility

Health insurance

Retirement plan

Professional development

Job summary

Placements24 is seeking a highly experienced Remote E-commerce Operations Manager to lead our online sales channels and optimize every aspect of the e-commerce workflow. You will own site performance, order fulfillment, customer service, and continuous process improvement from a remote location.

This is a strategic role requiring strong leadership and data-driven decision-making. You will manage a remote team, partner with marketing and tech, and drive efficiency and scalability to deliver an

Qualifications

• Extensive experience in e-commerce operations management with a proven track record.
• Strong understanding of OMS/WMS and shipping integrations.
• Excellent leadership and remote team management skills.

Responsibilities

• Manage day-to-day operations of the e-commerce platform ensuring site performance.
• Oversee order fulfillment, shipping logistics, and inventory management.
• Develop strategies to improve efficiency, reduce costs, and enhance CSAT.
• Lead and mentor a remote team of e-commerce professionals.
• Analyze KPIs to drive continuous improvement across functions.
• Collaborate with marketing, sales, and technology to align strategies.

Skills

E-commerce operations

Leadership

Data analysis

Process improvement

Cross-functional collaboration

Tools

OMS

WMS

Shipping integrations

Job description

About the Role

Our client is seeking a highly experienced and strategic Remote E-commerce Operations Manager to lead and optimize their online sales channels. This critical role involves overseeing all facets of the e-commerce business, from website functionality and order fulfillment to customer service and process improvement. You will work entirely remotely, driving efficiency, scalability, and a superior customer experience across all digital touchpoints. This is an exceptional opportunity for a proven leader in e-commerce operations to make a substantial impact on a growing business, shaping its digital future from anywhere.

Key Responsibilities

• Manage the day-to-day operations of the e-commerce platform, ensuring seamless website performance and user experience.
• Oversee order fulfillment, shipping logistics, and inventory management to ensure timely and accurate delivery.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Lead and mentor a remote team of e-commerce professionals, fostering a collaborative and high-performance culture.
• Analyze key performance indicators (KPIs) related to sales, operations, and customer service to drive continuous improvement.
• Collaborate with marketing, sales, and technology teams to align operational strategies with business goals.

Requirements

• Extensive experience in e-commerce operations management, with a proven track record of success.
• Deep understanding of online retail workflows, including order management systems (OMS), warehouse management systems (WMS), and shipping integrations.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent leadership, communication, and team management skills, particularly in a remote setting.
• Proficiency with e-commerce platforms and related operational software.
• Experience with budget management and financial planning for e-commerce operations.

Benefits

• Highly competitive salary and comprehensive remote work benefits.
• Opportunity to shape and lead a critical function within the company from any location.
• Generous health, dental, and vision insurance coverage.
• Retirement savings plan with company matching.
• Professional development and growth opportunities in a fast-paced digital environment.