Ecommerce Project Manager

Retail Human Resources plc; Greater London; Hybrid; GBP 75,000 - 83,000; Full time

Benefits offered by this job

Healthcare incentives

Staff discounts

Job summary

Retail Human Resources plc in London is seeking an experienced Ecommerce Project Manager to own delivery across a multi-channel operation. You will lead projects end-to-end, partner with product, operations, logistics and development, and drive process improvements while coordinating incident management with the tech team.

The role requires retail PM experience, strong SQL skills, and the ability to translate between engineers and commercial stakeholders; hybrid working in Central London with a

Qualifications

• Seasoned project manager with experience in retail environments.
• Experience leading cross-functional teams including product, operations, logistics and development.
• Ability to translate between engineering and commercial stakeholders.
• Proficiency in SQL required.

Responsibilities

• Lead ecommerce projects from initiation to delivery.
• Partner with product, operations, logistics and development teams.
• Drive process optimisations to improve operational efficiency.
• Manage incident response and root-cause analysis with the dev team.

Skills

Ecommerce PM

SQL proficiency

Retail experience

Stakeholder management

Cross-functional work

Job description

A global fashion retailer is seeking an ecommerce project manager to take ownership of digital delivery across a complex, multi-channel operation. This is a senior individual contributor role suited to a candidate who is accustomed to leading projects autonomously and is comfortable operating at the intersection of commercial, operational and technical stakeholders.

The successful candidate will lead e-commerce projects independently from initiation through to delivery, taking accountability for business outcomes rather than delivery milestones alone. Responsibilities include business partnering across product, operations, logistics and development functions, contributing to strategic decision making. Working across the ecommerce platform, you will be driving process optimisation initiatives that improve operational efficiency. The role also carries a substantive operational support and incident management component, working alongside the development team to establish root cause, coordinate resolution, and implement structural improvements that reduce recurrence.

Candidates must have demonstrable experience in a comparable project management role within a retail environment. Proven experience working directly with development teams is essential, including the ability to engage credibly in technical discussions and to translate effectively between engineering and commercial stakeholders. Working SQL proficiency is a requirement of the role.

The organisation places considerable emphasis on professional development. In return, you will be offered a salary of £75,000. There is a bonus and benefits package that includes healthcare incentives and various discounts. The offices are in Central London, and the company offers hybrid working.

Reference: RS - 4003