Remote Distribution Leader: Ops & Innovation

Mr & Mrs Smith; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

Mr & Mrs Smith is seeking a Distribution Manager to lead a key part of our Distribution team. This hands-on leadership role combines people management, operational excellence and continuous improvement, with the opportunity to influence how we organise our work as the team and distribution landscape grows.

You’ll create the conditions for the team to perform at its best, bringing clarity to priorities, developing our people and ensuring we deliver an excellent service to our hotel partners.

Qualifications

• 5+ years travel industry experience, preferably in an online environment.
• Strong knowledge of hotel distribution and rates, availability and inventory.
• Track record of taking improvements from idea through to implementation.
• Curiosity about technology, automation and AI to improve team work.
• Analytical mindset using data and insight to prioritise opportunities.
• Calm, positive under pressure with diplomatic problem resolution.
• Experience leading and developing a team with empathy and collaboration.
• Ability to balance partner experience, operational performance and business value.
• Fluency in a second language is a plus; legal eligibility to work.

Responsibilities

• Lead a key area of the Distribution function with accountability for people, priorities, performance and delivery.
• Create clarity around responsibilities and expectations, aligning with broader goals.
• Coach and develop team members through regular 1:1s and meaningful opportunities.
• Build a culture of ownership and drive improvements and solutions.
• Ensure effective communication and collaboration across the team.
• Own performance of area, using data and feedback to drive improvements.
• Establish clear ways of working and escalation routes for issues.
• Balance short-term priorities with longer-term challenges and opportunities.
• Collaborate with Distribution leaders to deploy resources for maximum impact.
• Identify root causes, simplify processes and champion technology and AI where suitable.
• Influence cross-functionally to shape priorities and future direction.

Skills

Travel industry experience

Operations improvements

Analytical mindset

Data-driven decisions

Stakeholder management

Team leadership

Communication skills

Problem solving

Commercial awareness

Job description

Mr & Mrs Smith is seeking a Distribution Manager to lead a key part of our Distribution team. This hands-on leadership role combines people management, operational excellence and continuous improvement, with the opportunity to influence how we organise our work as the team and distribution landscape grows.

You’ll create the conditions for the team to perform at its best, bringing clarity to priorities, developing our people and ensuring we deliver an excellent service to our hotel partners.