Distribution Co-Ordinator

Malmaison & Hotel du Vin; Birmingham; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Malmaison & Hotel du Vin is seeking a Distribution Co-ordinator to support management, maintenance and optimisation of hotel distribution channels, commercial systems and online booking platforms. The role can be home-based with a Birmingham office base, assisting with rate loading, promotions and connectivity.

You will work alongside the Distribution Manager and commercial teams to drive revenue growth, ensure accuracy across platforms, and contribute to system projects and improvements.

Qualifications

• Previous experience within hotel distribution, reservations, revenue management commercial systems.
• Understanding of hotel distribution channels and online booking platforms.
• Experience using Property Management Systems, preferably Opera Cloud PMS.
• Excellent organisational and administrative skills.
• Strong attention to detail and commitment to accuracy.
• Good analytical and problem-solving abilities.
• Strong communication and relationship-building skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Support the effective management, maintenance and optimisation of all hotel distribution channels, commercial systems and online booking platforms across the Group.
• Maintain accurate rates and inventory across channels and platforms.
• Support revenue-generating initiatives and contribute to online revenue growth.
• Assist loading of rate plans, promotions and special offers and resolve channel or connectivity issues.
• Administer and optimise key commercial systems, including Opera Cloud PMS, Duetto, Upsell Guru, VoucherCart and OTA extranets.
• Get involved in revenue, distribution and technology projects and support system implementations.
• Identify ways to improve processes, automation and overall commercial performance.

Skills

Hotel distribution

Reservations

Revenue management

Excel

Organisational skills

Attention to detail

Analytical skills

Communication

Multitasking

Teamwork

Tools

Opera Cloud PMS

Duetto

Upsell Guru

VoucherCart

Channel management systems

OTA extranets

Job description

Role:Distribution Co-ordinator

Salary:Competitive Salary & 28 Hours Per Week

Location: Home working - Also based from Birmingham Office

We’re looking for a Distribution Co-ordinator to join our team. The Distribution Co-Ordinator is responsible for supporting the effective management, maintenance and optimisation of all hotel distribution channels, commercial systems and online booking platforms across the Group. Working alongside the Group Distribution Manager and wider commercial teams, you’ll help optimise distribution across all sales channels, maintain accurate rates and inventory, support revenue-generating initiatives and contribute to the continued growth of online revenue.

As Distribution Executive, you’ll play a key role in supporting the day-to-day management and optimisation of the hotel’s distribution channels and commercial systems. You’ll ensure rates, availability, inventory and content are accurate and consistent across all platforms, while supporting the loading of rate plans, promotions and special offers and helping to resolve any channel or connectivity issues. You’ll also assist with the administration and optimisation of key commercial systems, including Opera Cloud PMS, Duetto, Upsell Guru, VoucherCart, channel management systems and OTA extranets. Alongside your day-to-day responsibilities, you’ll have the opportunity to get involved in revenue, distribution and technology projects, support new system implementations and integrations, and identify ways to improve processes, automation and overall commercial performance. This is a fantastic opportunity to develop your technical knowledge while gaining valuable exposure to hotel distribution, e-commerce and Revenue Management.

What we’re looking for:

• Previous experience within hotel distribution, reservations, revenue management commercial systems.
• Understanding of hotel distribution channels and online booking platforms.
• Experience using Property Management Systems, preferably Opera Cloud PMS.
• Excellent organisational and administrative skills.
• Strong attention to detail and commitment to accuracy.
• Good analytical and problem-solving abilities.
• Strong communication and relationship-building skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively within a team environment.

This is an exciting opportunity for someone looking to build a career in hotel distribution and commercial systems, gaining valuable hands‑on experience and developing a strong understanding of the platforms, processes and distribution strategies that support commercial performance across the business.