Remote Director of Customer Experience & Partnerships

Quinlan Music; Liverpool; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A music-focused organization is seeking a Director of Customer Relations to lead operations within the Customer Relations department. The successful candidate will inspire and manage the team, develop effective strategies to enhance client engagement, and advise the board on public perception. With a commission-based pay structure and opportunities for future salary, this role offers flexibility with remote work, emphasizing communication through digital mediums.

Benefits

Discounted use of the store, up to 40%

Work with a passionate team

Qualifications

• Must be at least eighteen years old.
• Proven experience in sales, support, press, marketing.
• Fluent English at a minimum of IELTS Level 8.
• No outstanding criminal record.

Responsibilities

• Organize and monitor Customer Relations operations.
• Create strategies to engage and maintain clients.
• Advise the board on public relations effects.
• Assist with sales and support tickets.
• Make decisions on customer relations issues.

Skills

Professional communication

Leadership

Customer relations expertise

Strategic thinking

Mannerism and likability

Passion for music

Job description

A music-focused organization is seeking a Director of Customer Relations to lead operations within the Customer Relations department. The successful candidate will inspire and manage the team, develop effective strategies to enhance client engagement, and advise the board on public perception. With a commission-based pay structure and opportunities for future salary, this role offers flexibility with remote work, emphasizing communication through digital mediums.