Director of Resident Experience & Resolution

Peabody; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Two paid volunteering days each year

Flexible benefits scheme

4x salary life assurance

Up to 10% pension contribution

Job summary

A leading housing organization in London seeks a Director of Customer Resolution to oversee resident experience and compliance. This senior role demands strong leadership and service improvement skills across a large organization. The ideal candidate will engage with stakeholders and lead a culture of accountability and efficiency. Unique benefits include flexible work arrangements and generous pension contributions. Join us to make a meaningful impact on resident services.

Qualifications

• Proven track record as a senior leader within large, regulated organizations.
• Experience at Executive and Managing Director level.
• Significant leadership across multi-disciplinary services.

Responsibilities

• Lead strategic approach to resident experience and complaint handling.
• Oversee complaint investigations and compliance.
• Embed a culture of service improvement and accountability.

Skills

Leadership skills

Service improvement

Regulatory compliance

Stakeholder engagement

Cultural change

Education

CIH Level 5 (or willingness to work towards it)

Job description

A leading housing organization in London seeks a Director of Customer Resolution to oversee resident experience and compliance. This senior role demands strong leadership and service improvement skills across a large organization. The ideal candidate will engage with stakeholders and lead a culture of accountability and efficiency. Unique benefits include flexible work arrangements and generous pension contributions. Join us to make a meaningful impact on resident services.