Remote Diagnostics Support Engineer

Frossell Recruitment Limited; Milton Keynes; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus

Pension

Health Care Insurance (BUPA)

Cash Plan (Simplyhealth)

Income Protection Insurance

Educational Grant Scheme

Employee Assistance Program

Life Insurance

Perkbox

Gym membership

Job summary

Frossell Recruitment Limited seeks a Remote Technical Support Engineer to join our client’s Customer Support Centre in Milton Keynes. This role delivers expert remote technical support for diagnostic analysers and aims to maximise instrument uptime.

You will use secure remote-access tools, log analysis and direct communication with laboratory staff to troubleshoot issues, train users and ensure fast, accurate diagnostic services for patients.

Qualifications

• Minimum 2 years' experience in technical support or field service.
• Strong electromechanical and IT troubleshooting skills.
• Ability to explain complex technical concepts clearly.
• Commitment to outstanding customer service.

Responsibilities

• Provide first-line remote support for diagnostic instruments.
• Diagnose and resolve issues using RDP, VNC and AR guidance.
• Guide and train users on correct usage, maintenance and safety procedures.
• Support customers via phone, video and remote-assistance sessions.
• Escalate unresolved cases to field service or technical specialists.
• Identify required parts for field visits when needed.
• Record all actions and troubleshooting steps within MS Dynamics.

Skills

Customer service

Problem solving

Communication

Multitasking

Read technical diagrams

Education

City & Guilds / BTEC Level 3 in Electronics/Biomedical/Engineering

Tools

RDP

VNC

MS Dynamics

Job description

Frossell Recruitment Limited seeks a Remote Technical Support Engineer to join our client’s Customer Support Centre in Milton Keynes. This role delivers expert remote technical support for diagnostic analysers and aims to maximise instrument uptime.

You will use secure remote-access tools, log analysis and direct communication with laboratory staff to troubleshoot issues, train users and ensure fast, accurate diagnostic services for patients.