Remote Medical Device Support Engineer – Lab Analyzers

Industrious Recruitment Limited; Milton Keynes; Remote; GBP 34,000 - 41,000; Full time

Job summary

Industrious Recruitment Limited is seeking a skilled Remote Support Engineer to join our client’s Customer Support Centre in Milton Keynes. You will diagnose and resolve technical issues with specialist laboratory analysers used across NHS and private healthcare laboratories, primarily remotely.

You will work with lab staff, field service engineers and product specialists, providing fault-finding, guided troubleshooting and remote diagnostics using RDP, VNC and diagnostic tools, while

Qualifications

• A Level 3 qualification in Electronics, Biomedical, Electrical or Mechanical Engineering or equivalent.
• Experience in technical support, field service or engineering roles.
• Strong fault-diagnosis and problem-solving abilities.
• Excellent communication skills with non-technical users.
• Ability to read technical diagrams and service documentation.
• Proven IT skills and comfort with remote-support tools.

Responsibilities

• Provide first-line remote technical support for a range of specialist laboratory analysers and medical devices.
• Investigate, diagnose and resolve instrument faults using remote-access tools and diagnostic software.
• Guide customers through troubleshooting procedures via telephone, video calls and remote assistance.
• Use remote connectivity tools such as RDP and VNC to support fault diagnosis and resolution.
• Advise and train laboratory users on equipment operation and basic maintenance.
• Analyse instrument logs to identify faults and determine solutions.
• Collaborate with field service engineers and product specialists on complex issues.
• Maintain accurate service records and customer communications.
• Prioritise and manage multiple cases to minimise equipment downtime.
• Ensure all activities comply with safety procedures and technical documentation.

Skills

Fault-finding

Customer-focused

Remote support

Technical troubleshooting

Communication skills

Education

Level 3 qualification in Electronics / Biomedical Engineering / Electrical or Mechanical Engineering

Tools

RDP

VNC

Diagnostic software

Job description

Industrious Recruitment Limited is seeking a skilled Remote Support Engineer to join our client’s Customer Support Centre in Milton Keynes. You will diagnose and resolve technical issues with specialist laboratory analysers used across NHS and private healthcare laboratories, primarily remotely.

You will work with lab staff, field service engineers and product specialists, providing fault-finding, guided troubleshooting and remote diagnostics using RDP, VNC and diagnostic tools, while