Remote Dental Practice Support & Relationship Advisor

Simplyhealth; Andover; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Flexible hybrid working

Office in Hampshire

Job summary

Simplyhealth, a UK health services provider, is seeking a Practice Support Advisor to help dental practices maximise Denplan membership and deliver exceptional service. You’ll be the day-to-day contact for member practices, build relationships, handle enquiries and support retention and growth with the team.

This varied role blends customer support, relationship management and administration, ensuring accurate records and proactive problem solving with some UK travel.

Qualifications

• Previous experience in a customer service, account support, client services or relationship management role.
• Strong communication skills and the ability to build rapport with customers and colleagues.
• Experience managing enquiries and resolving customer issues professionally.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong attention to detail and confidence maintaining accurate records.
• Experience using a variety of systems and digital tools.
• A proactive and positive approach to problem-solving.
• The ability to work collaboratively across teams and departments.
• A full UK driving licence.

Responsibilities

• Responding to telephone and email enquiries from dentists and practice teams.
• Building and maintaining strong relationships with member practices.
• Supporting practice retention by delivering excellent service and responding proactively to customer needs.
• Processing practice requests and maintaining accurate customer and practice records.
• Championing new systems, digital tools and self-service solutions.
• Taking ownership of customer enquiries and resolving issues efficiently.
• Working closely with Business Development Consultants to support practice growth plans.
• Promoting relevant Denplan products and services where appropriate.
• Attending Denplan events and building relationships with member practices.
• Supporting continuous improvement initiatives and contributing to team objectives.

Skills

Customer service

Relationship management

Account support

Communication

Record keeping

Multitasking

Digital tools

Team collaboration

Driving licence

Tools

CRM systems

MS Office

Data entry

Job description

Simplyhealth, a UK health services provider, is seeking a Practice Support Advisor to help dental practices maximise Denplan membership and deliver exceptional service. You’ll be the day-to-day contact for member practices, build relationships, handle enquiries and support retention and growth with the team.

This varied role blends customer support, relationship management and administration, ensuring accurate records and proactive problem solving with some UK travel.