Treatment Coordinator

syncdental; Addlestone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dental practice in Addlestone is seeking a candidate to oversee patient communication for high-end treatments like Invisalign and implants. The role includes managing clinical workflows, maintaining accurate records, and enhancing the practice’s social media presence. Ideal candidates will possess strong communication and organisational skills, alongside competence with dental software. This position promises a dynamic work environment with a focus on patient care and practice growth.

Qualifications

• Strong organisational abilities and attention to detail.
• Professional, confident, and patient-focused approach.
• Ability to handle sensitive conversations and provide empathetic patient support.

Responsibilities

• Act as the main point of contact for patients undergoing high-end treatments.
• Maintain accurate and compliant clinical records.
• Manage and grow the practice’s social media presence.
• Ensure diaries are filled across all clinics.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Good understanding of dental treatments

Competence with dental software (Dentally and DenGro)

Experience with social media management

Tools

Dental software

Job description

• Act as the main point of contact for patients undergoing high‑end treatments such as Invisalign, implants, facial aesthetics, composite bonding, smile makeover, and other private procedures.
• Attend consultations and discuss proposed treatment plans, finance options, and next steps with patients.
• Provide consistent follow‑up to encourage patient uptake, answer queries, and support patients through decision‑making.
• Contact and book patients weekly for all open private treatment plans across all clinicians.
• Ensure patient comfort and communicate sensitively with anxious, nervous, vulnerable, or non‑native English‑speaking patients.

2. Clinical & Administrative Support

• Work closely with Invisalign and implant dentists to coordinate clinical workflows and monitor active/open treatment plans.
• Maintain accurate and compliant clinical records in accordance with practice policies, legal guidelines, and regulatory standards.
• Report equipment failures and support with medical/dental emergencies when necessary.
• Undertake mandatory training and follow all health & safety, COSHH, RIDDOR, safeguarding, confidentiality and data protection requirements.

3. Marketing & Practice Growth

• Manage and grow the practice’s social media presence (Facebook & Instagram).
• Keep website content and marketing materials up to date.
• Coordinate and lead open days for high‑end treatments (e.g., Invisalign, implants).
• Develop and run targeted marketing campaigns.
• Encourage patient uptake of Denplan/practice plans across all sites.
• Respond to online reviews and maintain a strong brand image.

4. Operational Duties

• Ensure diaries are filled across all clinics and support reception teams in their communication style with patients.
• Assist on reception when needed.

5. General Responsibilities

• Build strong working relationships with the dental team across all practices.
• Participate in practice meetings, KPI reviews, and CQC‑related processes.
• Adhere to uniform and PPE policies and maintain a consistently professional appearance.
• Support any duties reasonably requested by the Practice Manager to ensure smooth practice operation.
• Be flexible with responsibilities to meet business needs across multiple sites.

Skills & Experience Required

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Professional, confident, and patient‑focused approach.
• Good understanding of dental treatments, finance options, and practice workflows.
• Competence with dental software (Dentally and DenGro).
• Experience with social media management is desirable.
• Ability to handle sensitive conversations and provide empathetic patient support.
• Able to work independently and as part of a multi‑practice team.