Practice Support Advisor - 12m FTC

Simplyhealth; Andover; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Flexible hybrid working

Office in Hampshire

Job summary

Simplyhealth, a UK health services provider, is seeking a Practice Support Advisor to help dental practices maximise Denplan membership and deliver exceptional service. You’ll be the day-to-day contact for member practices, build relationships, handle enquiries and support retention and growth with the team.

This varied role blends customer support, relationship management and administration, ensuring accurate records and proactive problem solving with some UK travel.

Qualifications

• Previous experience in a customer service, account support, client services or relationship management role.
• Strong communication skills and the ability to build rapport with customers and colleagues.
• Experience managing enquiries and resolving customer issues professionally.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong attention to detail and confidence maintaining accurate records.
• Experience using a variety of systems and digital tools.
• A proactive and positive approach to problem-solving.
• The ability to work collaboratively across teams and departments.
• A full UK driving licence.

Responsibilities

• Responding to telephone and email enquiries from dentists and practice teams.
• Building and maintaining strong relationships with member practices.
• Supporting practice retention by delivering excellent service and responding proactively to customer needs.
• Processing practice requests and maintaining accurate customer and practice records.
• Championing new systems, digital tools and self-service solutions.
• Taking ownership of customer enquiries and resolving issues efficiently.
• Working closely with Business Development Consultants to support practice growth plans.
• Promoting relevant Denplan products and services where appropriate.
• Attending Denplan events and building relationships with member practices.
• Supporting continuous improvement initiatives and contributing to team objectives.

Skills

Customer service

Relationship management

Account support

Communication

Record keeping

Multitasking

Digital tools

Team collaboration

Driving licence

Tools

CRM systems

MS Office

Data entry

Job description

At Simplyhealth, we're on a mission to improve access to healthcare for all in the UK. As a Practice Support Advisor, you'll play a key role in supporting our member dentists and practice teams, helping them get the most value from their Denplan membership while delivering an exceptional customer experience.

You'll be the day-to-day point of contact for dental practices, building strong relationships and providing support across a range of enquiries and requests. Working closely with Business Development Consultants and internal teams, you'll help practices maximise their membership, support retention activities and ensure customers receive a professional and efficient service.

This is a varied role where no two days are the same. You'll combine relationship management, customer support and administrative expertise to help practices succeed while contributing to the wider growth and success of the Denplan business.

Key responsibilities include:

• Responding to telephone and email enquiries from dentists and practice teams.


• Building and maintaining strong relationships with member practices.


• Supporting practice retention by delivering excellent service and responding proactively to customer needs.


• Processing practice requests and maintaining accurate customer and practice records.


• Championing new systems, digital tools and self-service solutions.


• Taking ownership of customer enquiries and resolving issues efficiently.


• Working closely with Business Development Consultants to support practice growth plans.


• Promoting relevant Denplan products and services where appropriate.


• Attending Denplan events and building relationships with member practices.


• Supporting continuous improvement initiatives and contributing to team objectives.

About You

We're looking for someone who is passionate about delivering great service and building strong customer relationships. You'll enjoy working in a fast-paced environment, solving problems and helping customers achieve positive outcomes.

To be successful in this role, you'll have:

• Previous experience in a customer service, account support, client services or relationship management role.


• Strong communication skills and the ability to build rapport with customers and colleagues.
  
• Experience managing enquiries and resolving customer issues professionally.


• Excellent organisational skills and the ability to manage multiple priorities.


• Strong attention to detail and confidence maintaining accurate records.


• Experience using a variety of systems and digital tools.


• A proactive and positive approach to problem-solving.


• The ability to work collaboratively across teams and departments.


• A full UK driving licence.

Most importantly, you'll be someone who enjoys helping customers, building trusted relationships and contributing to a supportive team environment .

Your Recruitment Journey

We're committed to providing a recruitment experience that is fair, inclusive and accessible for all. We want every candidate to have the opportunity to showcase the skills and behaviours that will help them succeed at Simplyhealth.

Your recruitment journey will include:

• Application


• Introductory call with our Talent Acquisition Team


• Interview with the Hiring Manager


• Assessment activity


• Offer

We operate a smart working approach, with a blend of remote working and attendance at our Hampshire office for team meetings and collaboration days. Some UK travel may also be required as part of the role.

Competitive Salary plus excellent benefits