Remote Dental Customer Experience Specialist

Henry Schein, Inc.; Gillingham; Ibrido; GBP 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work From Home

Hybrid work schedule

Onsite work

Descrizione del lavoro

Henry Schein UK is seeking a Customer Service Representative to deliver an exceptional experience to dental professionals. You will listen carefully, answer inquiries via phone and email, log details in CRM, and coordinate with internal teams to resolve issues promptly.

You should have strong English, keyboarding speed, and familiarity with Windows/Microsoft Office. Experience in customer service and Salesforce knowledge are advantageous.

Competenze

• High standard of spoken and written English.
• Fast and accurate keyboard operation.
• Knowledge of Windows/Microsoft Office.
• Previous customer service experience would be an advantage.
• Knowledge of Salesforce would be an advantage.
• Knowledge of JD Edwards would be an advantage.
• Knowledge of dental products would be an advantage.

Mansioni

• Friendly, polite and helpful communication by telephone, email and omni channels.
• Listen carefully and ask questions to understand customer needs.
• Log call details into a CRM case file promptly.
• Handle high volumes of calls with first touch resolution or appropriate logging.
• Collaborate with internal departments, field teams, and external agencies to resolve issues.
• Coordinate with carriers to track deliveries and arrange returns.

Conoscenze

English proficiency

Keyboard skills

MS Office

Customer service exp

Salesforce knowledge

JD Edwards knowledge

Strumenti

Salesforce

JD Edwards

Descrizione del lavoro

Henry Schein UK is seeking a Customer Service Representative to deliver an exceptional experience to dental professionals. You will listen carefully, answer inquiries via phone and email, log details in CRM, and coordinate with internal teams to resolve issues promptly.

You should have strong English, keyboarding speed, and familiarity with Windows/Microsoft Office. Experience in customer service and Salesforce knowledge are advantageous.