Customer Experience & Support Specialist

Henry Schein, Inc.; Chatham; In loco; GBP 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Henry Schein is seeking a Customer Service Representative to join our UK team. After a training period, you will handle inquiries by telephone and email, providing friendly, accurate information and resolving issues to ensure a positive experience for dental professionals.

You will support internal sales, field sales and accounts teams, logging interactions in our CRM, coordinating with internal departments and external partners to ensure timely delivery and satisfaction across omni-channel

Competenze

• High standard of spoken and written English is required.
• Basic numeracy is required.

Mansioni

• Friendly, polite and helpful communication by telephone, email and omni channels.
• Log call details accurately into CRM and provide first-touch resolution when possible.
• Collaborate with internal departments and external partners to resolve issues and track deliveries.
• Provide information on stock arrival and processing of returns and credit notes.
• Support reporting to help the team meet targets and service levels.

Conoscenze

Enthusiastic

Problem solver

Excellent telephone manner

Courteous and cheerful

Team player

Strumenti

Salesforce

JD Edwards

Windows / Microsoft Office

Descrizione del lavoro

Henry Schein is seeking a Customer Service Representative to join our UK team. After a training period, you will handle inquiries by telephone and email, providing friendly, accurate information and resolving issues to ensure a positive experience for dental professionals.

You will support internal sales, field sales and accounts teams, logging interactions in our CRM, coordinating with internal departments and external partners to ensure timely delivery and satisfaction across omni-channel