Customer Support Representative

Proprofitworld; Greater London; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Total Flexibility

Digital training modules

Data logging systems experience

Job summary

Proprofitworld is seeking a remote Customer Support Representative to join our growing global team. In this entry-level role, you will handle basic customer inquiries, log user communication data, and coordinate information workflows.

The position offers schedule flexibility and onboarding orientation for new team members, with training modules and practical experience in modern digital customer relations and data logging systems.

Qualifications

• Must have strong written communication skills and be able to document conversations clearly.
• Basic proficiency with office software (Excel, Google Workspace) for data logging and task tracking.
• Ability to work remotely with reliable internet and a secure setup.
• Entry-level position with onboarding orientation provided to all new team members.

Responsibilities

• Respond to incoming digital inquiries and guide users to relevant resources.
• Document and log customer inquiries, feedback, and support tickets in the internal system.
• Assist users with basic account navigation and online registration processes.
• Maintain accuracy in digital reporting and communications metrics.

Skills

Written communication

Office software

Attention to detail

Remote work readiness

Tools

Excel

Google Workspace

Job description

Description

An international digital services and consulting organization is currently seeking a remote Customer Support Representative to join our growing global team. In this entry-level position, you will be responsible for handling basic customer inquiries, logging user communication data, and coordinating information workflows. This role offers schedule flexibility, making it ideal for organized individuals looking to enter the digital support sector.

Key Responsibilities

• Respond to incoming digital communication and guide users to appropriate platform resources.
• Document and log customer inquiries, feedback, and support tickets in our internal database.
• Assist users with basic account navigation and online registration processes.
• Maintain accuracy and quality standard metrics in all digital reporting and communications.

Requirements

• Must be at least 18 years of age.
• Reliable internet connection and access to a secure computer or laptop.
• Strong written communication skills and basic proficiency in office software (Excel, Google Workspace).
• Attention to detail; a comprehensive onboarding orientation will be provided to all new team members.

Benefits and Perks

• Total Flexibility: Work remotely with a task and shift management structure that adapts to your personal schedule.
• Professional Orientation: Full access to digital training modules, communication guides, and clear project parameters.
• Skill Development: Gain practical, hands-on experience in modern corporate customer relations and data logging systems.