Remote Customer Success Leader – End-to-End Solutions

NEC Software Solutions

United Kingdom

Hybrid

GBP 65,000 - 90,000

Full time

26 hours ago
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Benefits offered by this job

Private Medical Cover
25 days paid holiday
4 x basic salary life assurance
Group Pension Plan (up to 8.5%)
LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a senior consultant to own and align end-to-end NEC Housing Solution deployments across housing environments in the UK. You will lead cross-functional teams, translate policy into system behavior, and drive design decisions while maintaining coherence across modules.

The role supports remote or hybrid working, with a strong focus on customer interaction, project methodologies, and leadership to ensure successful live outcomes and reduced cross-team conflicts.

Qualifications

  • Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
  • Previous exposure to Housing environments (Local Authority Housing, ALMO's, Housing Associations) who use the NEC Housing Solution
  • Experience in Consultancy, including customer interaction and project methodologies.
  • Excellent written and verbal communication skills.
  • Experience with ownership on Design Decisions
  • Ability to problem-solve in demanding circumstances and manage multiple projects
  • Experience leading and mentoring individuals in a consultancy capacity

Responsibilities

  • Accountable for the full solution specific to the customer
  • Understand how all parts of the system work together
  • Ensure decisions in one area do not cause problems elsewhere
  • Take responsibility for overall solution coherence
  • Make and own design decisions
  • Be the accountable owner for cross-module decisions
  • Resolve solution conflicts between teams, modules, or requirements
  • Make clear recommendations and take ownership of outcomes
  • Ensure consistency across modules
  • Check that the different parts of the system are set up in a consistent way
  • Identify and address solution issues early before they become major problems
  • Prevent conflicting configurations across modules
  • Translate business policy into system behaviour
  • Work with customers to understand policies and requirements
  • Ensure those rules are applied correctly and consistently in the system
  • Highlight risks where policy and system design don't align
  • Provide leadership to customers and teams
  • Act as the main functional authority for complex issues
  • Support senior customer conversations and decisions
  • Help explain complex topics in a simple and clear way
  • Help decide if the solution is ready to go live
  • Focus teams on resolving the most important issues

Skills

End-to-end thinking
Decision making
Communication
Problem solving
Mentoring
Leadership
Systems thinking

Tools

NEC Housing Solution

Job description

NEC Software Solutions is seeking a senior consultant to own and align end-to-end NEC Housing Solution deployments across housing environments in the UK. You will lead cross-functional teams, translate policy into system behavior, and drive design decisions while maintaining coherence across modules.

The role supports remote or hybrid working, with a strong focus on customer interaction, project methodologies, and leadership to ensure successful live outcomes and reduced cross-team conflicts.

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