Remote Customer Success Leader – End-to-End Solutions

NEC Software Solutions; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private Medical Cover

25 days paid holiday

4 x basic salary life assurance

Group Pension Plan (up to 8.5%)

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a senior consultant to own and align end-to-end NEC Housing Solution deployments across housing environments in the UK. You will lead cross-functional teams, translate policy into system behavior, and drive design decisions while maintaining coherence across modules.

The role supports remote or hybrid working, with a strong focus on customer interaction, project methodologies, and leadership to ensure successful live outcomes and reduced cross-team conflicts.

Qualifications

• Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
• Previous exposure to Housing environments (Local Authority Housing, ALMO's, Housing Associations) who use the NEC Housing Solution
• Experience in Consultancy, including customer interaction and project methodologies.
• Excellent written and verbal communication skills.
• Experience with ownership on Design Decisions
• Ability to problem-solve in demanding circumstances and manage multiple projects
• Experience leading and mentoring individuals in a consultancy capacity

Responsibilities

• Accountable for the full solution specific to the customer
• Understand how all parts of the system work together
• Ensure decisions in one area do not cause problems elsewhere
• Take responsibility for overall solution coherence
• Make and own design decisions
• Be the accountable owner for cross-module decisions
• Resolve solution conflicts between teams, modules, or requirements
• Make clear recommendations and take ownership of outcomes
• Ensure consistency across modules
• Check that the different parts of the system are set up in a consistent way
• Identify and address solution issues early before they become major problems
• Prevent conflicting configurations across modules
• Translate business policy into system behaviour
• Work with customers to understand policies and requirements
• Ensure those rules are applied correctly and consistently in the system
• Highlight risks where policy and system design don't align
• Provide leadership to customers and teams
• Act as the main functional authority for complex issues
• Support senior customer conversations and decisions
• Help explain complex topics in a simple and clear way
• Help decide if the solution is ready to go live
• Focus teams on resolving the most important issues

Skills

End-to-end thinking

Decision making

Communication

Problem solving

Mentoring

Leadership

Systems thinking

Tools

NEC Housing Solution

Job description

NEC Software Solutions is seeking a senior consultant to own and align end-to-end NEC Housing Solution deployments across housing environments in the UK. You will lead cross-functional teams, translate policy into system behavior, and drive design decisions while maintaining coherence across modules.

The role supports remote or hybrid working, with a strong focus on customer interaction, project methodologies, and leadership to ensure successful live outcomes and reduced cross-team conflicts.