Housing Solutions — Customer Success Manager (Remote)

NECSWS

United Kingdom

Hybrid

GBP 65,000 - 90,000

Full time

7 days ago
Be an early applicant
Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Private Medical Cover
25 days holiday
Life Assurance
Group Pension Plan
LinkedIn Learning access

Job summary

NEC Software Solutions is recruiting for a senior solution professional to own and guide cross‑module design decisions within NEC Housing Solution. You will translate policy into system behavior, lead customer discussions, and ensure coherence across modules.

The role requires strong consultancy experience and the ability to drive complex projects to a successful go‑live. The role offers remote or hybrid working in line with UK policy, with a comprehensive benefits package and supportive career

Qualifications

  • Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
  • Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution
  • Experience in Consultancy, including customer interaction and project methodologies.
  • Excellent written and verbal communication skills.
  • Experience with ownership on Design Decisions
  • Ability to problem-solve in demanding circumstances and manage multiple projects
  • Experience leading and mentoring individuals in a consultancy capacity

Responsibilities

  • Accountable for the full solution specific to the customer
  • Understand how all parts of the system work together
  • Ensure decisions in one area do not cause problems elsewhere
  • Take responsibility for overall solution coherence
  • Make and own design decisions
  • Be the accountable owner for cross‑module decisions
  • Resolve solution conflicts between teams, modules, or requirements
  • Make clear recommendations and take ownership of outcomes
  • Ensure consistency across modules
  • Check that the different parts of the system are set up in a consistent way
  • Identify and address solution issues early before they become major problems
  • Prevent conflicting configurations across modules
  • Translate business policy into system behaviour
  • Work with customers to understand policies and requirements
  • Ensure those rules are applied correctly and consistently in the system
  • Highlight risks where policy and system design don’t align
  • Provide leadership to customers and teams
  • Act as the main functional authority for complex issues
  • Support senior customer conversations and decisions
  • Help explain complex topics in a simple and clear way
  • Help decide if the solution is ready to go live
  • Focus teams on resolving the most important issues

Skills

End-to-end thinking
Decision making
Communication skills
Problem solving
Leadership / mentoring

Education

Consultancy experience

Tools

NEC Housing Solution

Job description

NEC Software Solutions is recruiting for a senior solution professional to own and guide cross‑module design decisions within NEC Housing Solution. You will translate policy into system behavior, lead customer discussions, and ensure coherence across modules.

The role requires strong consultancy experience and the ability to drive complex projects to a successful go‑live. The role offers remote or hybrid working in line with UK policy, with a comprehensive benefits package and supportive career

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Remote Customer Success Leader – End-to-End Solutions
Remote Customer Success Leader – End-to-End Solutions

NEC Software Solutions • United Kingdom

Hybrid
GBP 65,000 - 90,000
Private Medical Cover
25 days paid holiday
4 x basic salary life assurance
+2
Remote Solution Delivery Lead
Remote Solution Delivery Lead

NECSWS • United Kingdom

Hybrid
GBP 65,000 - 90,000
Private Medical Cover
4x life assurance
Group Pension Plan up to 8.5%
+2
Customer Success Manager - Housing
Customer Success Manager - Housing

NECSWS • United Kingdom

Hybrid
GBP 65,000 - 90,000
Private Medical Cover
25 days holiday
Life Assurance
+2
Product Manager – Social Housing Tech Innovator (Remote)
Product Manager – Social Housing Tech Innovator (Remote)

NEC Software Solutions • United Kingdom

Hybrid
GBP 65,000 - 95,000
Private medical cover
Pension plan
Life assurance
+2
Product Manager – Social Housing Tech (Remote)
Product Manager – Social Housing Tech (Remote)

NECSWS • United Kingdom

Hybrid
GBP 60,000 - 90,000
Private Medical Cover
25 days holiday
4x salary life assurance
+2
Delivery Implementation Coordinator
Delivery Implementation Coordinator

NECSWS • United Kingdom

On-site
GBP 65,000 - 90,000
Private Medical Cover
4x life assurance
Group Pension Plan up to 8.5%
+2
Housing Implementation Consultant - Allocations
Housing Implementation Consultant - Allocations

NEC Software Solutions • United Kingdom

On-site
GBP 35,000 - 55,000
Private Medical Cover
25 days paid holiday
Life assurance cover
+2
Remote Government & Housing Marketing Lead
Remote Government & Housing Marketing Lead

NEC Software Solutions • United Kingdom

Hybrid
GBP 52,000 - 78,000
Private Medical Cover
25 days holiday
Life assurance
+2
Hybrid/Remote Revenues & Benefits Specialist
Hybrid/Remote Revenues & Benefits Specialist

NEC Software Solutions • United Kingdom

Hybrid
GBP 32,000 - 42,000
Private medical cover
25 days holiday
Life assurance
+3
Product Manager - NEC Housing
Product Manager - NEC Housing

NECSWS • United Kingdom

Hybrid
GBP 60,000 - 90,000
Private Medical Cover
25 days holiday
4x salary life assurance
+2