Housing Solutions — Customer Success Manager (Remote)

NECSWS; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

Life Assurance

Group Pension Plan

LinkedIn Learning access

Job summary

NEC Software Solutions is recruiting for a senior solution professional to own and guide cross‑module design decisions within NEC Housing Solution. You will translate policy into system behavior, lead customer discussions, and ensure coherence across modules.

The role requires strong consultancy experience and the ability to drive complex projects to a successful go‑live. The role offers remote or hybrid working in line with UK policy, with a comprehensive benefits package and supportive career

Qualifications

• Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
• Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution
• Experience in Consultancy, including customer interaction and project methodologies.
• Excellent written and verbal communication skills.
• Experience with ownership on Design Decisions
• Ability to problem-solve in demanding circumstances and manage multiple projects
• Experience leading and mentoring individuals in a consultancy capacity

Responsibilities

• Accountable for the full solution specific to the customer
• Understand how all parts of the system work together
• Ensure decisions in one area do not cause problems elsewhere
• Take responsibility for overall solution coherence
• Make and own design decisions
• Be the accountable owner for cross‑module decisions
• Resolve solution conflicts between teams, modules, or requirements
• Make clear recommendations and take ownership of outcomes
• Ensure consistency across modules
• Check that the different parts of the system are set up in a consistent way
• Identify and address solution issues early before they become major problems
• Prevent conflicting configurations across modules
• Translate business policy into system behaviour
• Work with customers to understand policies and requirements
• Ensure those rules are applied correctly and consistently in the system
• Highlight risks where policy and system design don’t align
• Provide leadership to customers and teams
• Act as the main functional authority for complex issues
• Support senior customer conversations and decisions
• Help explain complex topics in a simple and clear way
• Help decide if the solution is ready to go live
• Focus teams on resolving the most important issues

Skills

End-to-end thinking

Decision making

Communication skills

Problem solving

Leadership / mentoring

Education

Consultancy experience

Tools

NEC Housing Solution

Job description

NEC Software Solutions is recruiting for a senior solution professional to own and guide cross‑module design decisions within NEC Housing Solution. You will translate policy into system behavior, lead customer discussions, and ensure coherence across modules.

The role requires strong consultancy experience and the ability to drive complex projects to a successful go‑live. The role offers remote or hybrid working in line with UK policy, with a comprehensive benefits package and supportive career