Customer Success Manager - Housing

NECSWS; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

Life Assurance

Group Pension Plan

LinkedIn Learning access

Job summary

NEC Software Solutions is recruiting for a senior solution professional to own and guide cross‑module design decisions within NEC Housing Solution. You will translate policy into system behavior, lead customer discussions, and ensure coherence across modules.

The role requires strong consultancy experience and the ability to drive complex projects to a successful go‑live. The role offers remote or hybrid working in line with UK policy, with a comprehensive benefits package and supportive career

Qualifications

• Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
• Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution
• Experience in Consultancy, including customer interaction and project methodologies.
• Excellent written and verbal communication skills.
• Experience with ownership on Design Decisions
• Ability to problem-solve in demanding circumstances and manage multiple projects
• Experience leading and mentoring individuals in a consultancy capacity

Responsibilities

• Accountable for the full solution specific to the customer
• Understand how all parts of the system work together
• Ensure decisions in one area do not cause problems elsewhere
• Take responsibility for overall solution coherence
• Make and own design decisions
• Be the accountable owner for cross‑module decisions
• Resolve solution conflicts between teams, modules, or requirements
• Make clear recommendations and take ownership of outcomes
• Ensure consistency across modules
• Check that the different parts of the system are set up in a consistent way
• Identify and address solution issues early before they become major problems
• Prevent conflicting configurations across modules
• Translate business policy into system behaviour
• Work with customers to understand policies and requirements
• Ensure those rules are applied correctly and consistently in the system
• Highlight risks where policy and system design don’t align
• Provide leadership to customers and teams
• Act as the main functional authority for complex issues
• Support senior customer conversations and decisions
• Help explain complex topics in a simple and clear way
• Help decide if the solution is ready to go live
• Focus teams on resolving the most important issues

Skills

End-to-end thinking

Decision making

Communication skills

Problem solving

Leadership / mentoring

Education

Consultancy experience

Tools

NEC Housing Solution

Job description

Come join us and make a difference in the world!

Please note - this role will be remote or hybrid working, subject to the successful applicant's location in line with company policy

Key Responsibilities

Accountable for the full solution specific to the customer

• Understand how all parts of the system work together
• Ensure decisions in one area do not cause problems elsewhere
• Take responsibility for overall solution coherence

Make and own design decisions

• Be the accountable owner for cross‑module decisions
• Resolve solution conflicts between teams, modules, or requirements
• Make clear recommendations and take ownership of outcomes

Ensure consistency across modules

• Check that the different parts of the system are set up in a consistent way
• Identify and address solution issues early before they become major problems
• Prevent conflicting configurations across modules

Translate business policy into system behaviour

• Work with customers to understand policies and requirements
• Ensure those rules are applied correctly and consistently in the system
• Highlight risks where policy and system design don’t align

Provide leadership to customers and teams

• Act as the main functional authority for complex issues
• Support senior customer conversations and decisions
• Help explain complex topics in a simple and clear way
• Help decide if the solution is ready to go live
• Focus teams on resolving the most important issues

Key Capabilities

• Able to think end‑to‑end across the whole solution
• Comfortable making decisions and taking ownership
• Able to simplify complex problems for others
• Confident to challenge and manage trade‑offs
• Understands how Operations, Policy, and System configuration
  fit together

Success Measures

• Clear ownership of design decisions
• Reduced rework and cross‑module issues
• Increased customer confidence
• Less dependency on individual knowledge holders

Qualifications

• Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
• Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution
• Experience in Consultancy, including customer interaction and project methodologies.
• Excellent written and verbal communication skills.
• Experience with ownership on Design Decisions
• Ability to problem-solve in demanding circumstances and manage multiple projects
• Experience leading and mentoring individuals in a consultancy capacity

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting, references and occupational health checks.

Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

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