Remote Customer Success Executive

Allica Bank; Ruthin; A distancia; GBP 35.000 - 60.000; Jornada completa

Descripción de la vacante

Allica Bank is hiring a Remote Customer Success Executive to drive onboarding and ongoing value for established SME clients. You will identify opportunities, engage prospects by phone and email, and convert them to our business current account and savings offerings.

Working with cross-functional teams, you will ensure excellent service, strong stakeholder relationships, and a compelling first impression of Allica Bank for new customers while operating in a fully remote capacity.

Formación

• Strong remote telephone sales experience with SMEs.
• Excellent stakeholder management and customer outcomes focus.
• Ability to convert prospects to active accounts via phone/email.

Responsabilidades

• Identify opportunities and contact via telephone and email to convert customers to business current accounts and savings offerings.
• Manage end-to-end onboarding for new SME customers and ensure successful adoption.

Conocimientos

Remote sales

Stakeholder management

Customer service

Descripción del empleo

Remote Customer Success Executive

2026-10-04T00:00:00

Denbighshire

Clwyd

GB

LL15 1HP

Any

2027-01-02T19:02:06.097

About Allica Bank

Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts.

The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica - including relationship management teams, product, marketing, and operations - to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank.

It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank.

#s1-Gen
About Allica Bank Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering
live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica - including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank