Remote Customer Success Executive

Allica Bank; Bedford; Remote; GBP 32.000 - 52.000; Vollzeit

Zusammenfassung

Allica Bank is seeking a Remote Customer Success Executive to drive onboarding and ensure SMEs achieve value from our cash management offerings. You will identify opportunities, contact prospects by phone and email, and convert them to active accounts.

Working with growth, product, marketing and operations, you will own the end-to-end onboarding journey for new to Allica customers in our established SME segment (12+ months trading, £50k+ balances), delivering excellent service and a strong first

Aufgaben

• Identify opportunities and contact via telephone and email to convert prospects to Allica Bank business current accounts and savings offerings.
• Own the full end-to-end onboarding journey from identifying potential customers to delivering live, actively used accounts.
• Focus on new-to-Allica customers in SME target segment (minimum 12 months trading) with cash balances (£50k+) that can benefit from savings rates.

Jobbeschreibung

Remote Customer Success Executive

2026-10-03T00:00:00

Bedford

Bedfordshire

GB

MK40 1

Any

2027-01-01T19:03:07.143

About Allica Bank

Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings.

Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with cash balances (£50k+) that can benefit from our savings rates.

Our Cash Management Executive will work with the whole of Allica - including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank.

#s1-Gen

About Allica Bank Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica - including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank