Remote Customer Service Advisor - Short-Term Oct Start

Search Consultancy; Manchester; On-site; GBP 15,000 - 22,000; Full time

Job summary

Search Consultancy is seeking multiple Customer Service Advisors for a short-term, fully remote assignment supporting a national outbound calling campaign. You will follow structured scripts, handle customer queries, and capture feedback with professional communication.

The role suits experienced customer service professionals who are reliable, have good listening skills, and can work independently. Requirements include own IT equipment and compliance checks; start date 1 October, end 16

Qualifications

• Previous customer service experience.
• Experience with outbound calling campaigns.

Responsibilities

• Inform users about an upcoming service transition.
• Explain key changes and what users need to do to prepare.
• Identify customers who may require additional support.
• Promote participation in an early adoption programme where appropriate.
• Direct users to available guidance and support materials.
• Capture and accurately record customer feedback.
• Handle customer queries professionally and effectively.
• Follow call scripts, FAQs, and campaign guidance provided.

Skills

Customer service experience

Outbound calling

Job description

Search Consultancy is seeking multiple Customer Service Advisors for a short-term, fully remote assignment supporting a national outbound calling campaign. You will follow structured scripts, handle customer queries, and capture feedback with professional communication.

The role suits experienced customer service professionals who are reliable, have good listening skills, and can work independently. Requirements include own IT equipment and compliance checks; start date 1 October, end 16