Remote Customer Care Advisor (6-Week Temp)

Adecco Portugal; Gayton; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Weekly pay

Remote working

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Advisor for a remote, temporary role. You will be the first point of contact for inbound and outbound calls, handling inquiries with care and professionalism.

Responsibilities include managing queries via phone, email, and webchat, achieving first-time resolutions, and ensuring GDPR compliance while updating client systems. Training involves two weeks of classroom-style learning followed by on-the-job support.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced customer service environment (contact centre preferred).
• Strong IT skills and ability to multitask.
• Excellent timekeeping and reliability.
• A suitable home-working environment with a quiet workspace and reliable broadband connection.

Responsibilities

• Handle customer inquiries via telephone, email, and webchat with accurate notes.
• Strive for first-time resolutions and proactive problem solving.
• Support customers in sensitive situations with professionalism.
• Escalate complex queries to ensure fair outcomes.
• Adhere to company guidelines while providing clear and efficient responses.
• Update client systems with key information.
• Navigate multiple secure client systems to retrieve and record information.
• Ensure GDPR and data protection compliance.
• Conduct security checks and verify customer identities before discussing sensitive information.
• Maintain confidentiality and accuracy while managing delicate information.
• Meet performance targets related to quality, productivity, and customer satisfaction.
• Identify and report potential security, fraud, or safeguarding concerns.

Skills

Communication skills

Fast-paced environment experience

Multitasking

Strong IT skills

Timekeeping and reliability

Job description

Adecco Group UK & Ireland is seeking a Customer Service Advisor for a remote, temporary role. You will be the first point of contact for inbound and outbound calls, handling inquiries with care and professionalism.

Responsibilities include managing queries via phone, email, and webchat, achieving first-time resolutions, and ensuring GDPR compliance while updating client systems. Training involves two weeks of classroom-style learning followed by on-the-job support.