Remote Customer Care Advisor - First-Response Support (Temp)

Confidential; United Kingdom; Remote; GBP 18,000 - 24,000; Part time

Job summary

Confidential is seeking a Customer Service Advisor to provide essential support to customers remotely. You will handle inbound and outbound calls, emails and webchat, delivering professional assistance while adhering to GDPR and data protection guidelines.

This temporary role offers a 6-week rolling rota with shifts across 8am-8pm weekdays and 9am-5:30pm weekends/bank holidays, weekly pay, and a supportive environment through Adecco.

Qualifications

• Experience in fast-paced customer service (contact centre preferred).
• Strong IT and multitasking abilities.
• Reliable broadband and a quiet home workspace.

Responsibilities

• Manage customer inquiries via telephone, email, and webchat, updating the system with call notes.
• Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions.
• Support customers in sensitive circumstances while maintaining professionalism and impartiality.
• Identify complex queries and escalate them to ensure fair outcomes.
• Adhere to company guidelines while providing clear and efficient responses.
• Update client systems accurately with all key information.
• Navigate multiple secure client systems to retrieve and record information.
• Ensure compliance with GDPR and data protection requirements.
• Conduct security checks and verify customer identities before discussing sensitive information.
• Maintain confidentiality and accuracy while managing sensitive information.
• Meet performance targets related to quality, productivity, and customer satisfaction.
• Identify and report potential security, fraud, or safeguarding concerns.

Skills

Written communication

Verbal communication

Fast-paced CS

IT skills

Multitasking

Timekeeping

Remote workspace

Job description

Confidential is seeking a Customer Service Advisor to provide essential support to customers remotely. You will handle inbound and outbound calls, emails and webchat, delivering professional assistance while adhering to GDPR and data protection guidelines.

This temporary role offers a 6-week rolling rota with shifts across 8am-8pm weekdays and 9am-5:30pm weekends/bank holidays, weekly pay, and a supportive environment through Adecco.