Remote Customer Experience Specialist

British Council; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

32 days annual leave

3 days volunteering leave

Career average defined benefit pension

Job summary

British Council in the United Kingdom is seeking a Customer Service Representative to deliver an exceptional experience across face-to-face, telephone, email, web chat and social media. You will resolve enquiries, manage registrations and transactions, and support customers throughout their journey.

Working within the Sales and Customer Service function, you will uphold service standards, ensure data accuracy and compliance, and identify opportunities to promote relevant products while

Qualifications

• Experience in a customer-facing role to quality standards.
• Strong computer literacy with standard applications.
• Desirable: experience supporting service-to-sales opportunities; familiarity with CRM and online registration systems.

Responsibilities

• Deliver an excellent customer experience across multiple channels (face-to-face, telephone, email, web chat and social media).
• Resolve enquiries, manage registrations and transactions, and support customers throughout their journey.
• Maintain data accuracy and ensure compliance with organisational policies.
• Identify opportunities to promote relevant products and services to support retention and growth.

Skills

Customer service

Digital literacy

Communication skills

Tools

CRM systems

Registration systems

Job description

British Council in the United Kingdom is seeking a Customer Service Representative to deliver an exceptional experience across face-to-face, telephone, email, web chat and social media. You will resolve enquiries, manage registrations and transactions, and support customers throughout their journey.

Working within the Sales and Customer Service function, you will uphold service standards, ensure data accuracy and compliance, and identify opportunities to promote relevant products while