Remote Customer Support Team Lead: Sales & Service

Sweetepictravels; Birmingham; Remote; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweetepictravels is seeking a Remote Customer Support Team Lead to elevate client interactions and foster lasting relationships from home. You will act as the primary contact for clients, guiding inquiries across channels and supporting the sales lifecycle with professional, proactive service.

The role emphasizes developing skills in sales, customer service, and communication, with training and growth opportunities in a fully remote environment.

Qualifications

• Proven experience in outside sales, retail sales, or telemarketing with strong customer interaction.
• Excellent communication; bilingual proficiency is a plus.
• Familiarity with sales administration and data analysis.
• HIPAA knowledge for handling sensitive information.
• Ability to work independently in a remote setting with high productivity.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels.
• Manage client inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities.
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies.
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions.
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions.
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention.

Skills

Sales experience

Negotiation

Multilingual

Remote work

Job description

Sweetepictravels is seeking a Remote Customer Support Team Lead to elevate client interactions and foster lasting relationships from home. You will act as the primary contact for clients, guiding inquiries across channels and supporting the sales lifecycle with professional, proactive service.

The role emphasizes developing skills in sales, customer service, and communication, with training and growth opportunities in a fully remote environment.