Remote CSM for AI-Powered B2B SaaS in Europe

Tidio; United Kingdom; Remote; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Global impact

Company-sponsored courses

Job summary

Tidio is seeking a Customer Success Manager to partner with European B2B customers, helping them maximize value from our AI-powered customer service platform. You will own relationships, drive adoption, and guide clients toward renewal and expansion in a fast-paced SaaS environment.

Join a multinational, remote-friendly team and influence product direction while delivering measurable outcomes for top customers across Europe.

Qualifications

• 2+ years as a CSM in B2B SaaS.
• Comfortable discussing retention and expansion metrics.
• Experience with CSM platforms and automations.

Responsibilities

• Own European SMB and mid-market accounts end-to-end.
• Lead QBRs and executive reviews with stakeholders up to VP level.
• Drive adoption and renewals, surface product feedback to teams.

Skills

Customer success mindset

English proficiency

Analytical thinking

Negotiation

Education

2+ years in B2B SaaS

Tools

Totango

Gainsight

ChurnZero

Job description

Tidio is seeking a Customer Success Manager to partner with European B2B customers, helping them maximize value from our AI-powered customer service platform. You will own relationships, drive adoption, and guide clients toward renewal and expansion in a fast-paced SaaS environment.

Join a multinational, remote-friendly team and influence product direction while delivering measurable outcomes for top customers across Europe.