Remote CSM, EMEA – Growth & Renewal

Triptease; Greater London; Hybrid; GBP 34,000 - 56,000; Full time

Benefits offered by this job

22 Days holiday

Work abroad for 4 weeks a year (within

Health budget £50 per month

Learning budget - £250 per calendar

Life Event leave

Volunteering day

Job summary

Triptease is seeking a Customer Success Manager to join our global CS team. You'll oversee a portfolio of mid-market hotel accounts, ensuring they achieve success on our platform and renew long-term contracts.

With 2–3 years in a customer-facing role, you’ll own relationships, drive revenue growth, and work with cross-functional teams to deliver outstanding support and strategic value for hoteliers.

Qualifications

• 2–3 years in Customer Success or Account Management in a B2B SaaS environment.
• Fluent in English and Spanish, with ability to discuss commercial topics.
• Comfort with data-driven storytelling and client-facing engagements.

Responsibilities

• Own a portfolio of 25–35 hotel accounts and drive renewal.
• Help hoteliers improve direct bookings and guest experience.
• Turn data into insights to prove value and drive actions.
• Collaborate with Product, Sales and Engineering to meet client needs.

Skills

Customer success

Account management

B2B SaaS

English proficiency

Spanish proficiency

Tools

GA4

Google Tag Manager

JIRA

Linear

HubSpot

Gainsight

Intercom

Job description

Triptease is seeking a Customer Success Manager to join our global CS team. You'll oversee a portfolio of mid-market hotel accounts, ensuring they achieve success on our platform and renew long-term contracts.

With 2–3 years in a customer-facing role, you’ll own relationships, drive revenue growth, and work with cross-functional teams to deliver outstanding support and strategic value for hoteliers.