Remote Complaint Resolution Specialist

Ihateironing; Greater London; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health & fitness subsidy £20/month

Company bonus scheme

Company pension

Paid accommodation for three weeks of

Subsidised laundry and dry cleaning

Opportunity for progression

Great working environment

Fully remote position

Job summary

ihateironing is seeking a Complaint Specialist to own and resolve customer complaints with empathy and professionalism. You will investigate issues, collaborate with teams, and drive improvements in the customer experience.

The role focuses on resolving complaints, enhancing customer relationships, and maintaining high service standards across a fully remote team. Training in London is provided with travel and accommodation covered.

Qualifications

• Two years’ minimum previous customer care experience.
• Proven experience in complaints management, customer relations, or similar leadership role.
• Excellent communication skills, both phone and written.
• Excellent attention to detail and accuracy.

Responsibilities

• Take ownership of customer complaints and provide fair, timely resolutions.
• Investigate root causes and collaborate with teams to reduce repeat issues.
• Deliver excellent customer service and maintain respectful communication.
• Support training and improvements in the overall customer experience.

Skills

Customer care

Complaints management

Customer relations

Phone support

Attention to detail

Organisational skills

Team player

Time management

Professionalism

Weekend availability

Pressure management

Complaint handling

Problem solving

Job description

ihateironing is seeking a Complaint Specialist to own and resolve customer complaints with empathy and professionalism. You will investigate issues, collaborate with teams, and drive improvements in the customer experience.

The role focuses on resolving complaints, enhancing customer relationships, and maintaining high service standards across a fully remote team. Training in London is provided with travel and accommodation covered.