Remote Complaint Progress Liaison - Customer Updates

Hrstalentsolutions; Sefton; Teletrabalho; GBP 40 000 - 43 000; Tempo integral

Resumo da oferta

Hrstalentsolutions is hiring for a Complaint Progress Customer Service Liaison. This remote role pays an hourly range of £29.00–£31.00 and offers either full-time or part-time commitments.

The position focuses on maintaining a live, accurate conversation with customers while awaiting investigation outcomes from the dedicated team. The role requires reading case notes, providing approved updates, and capturing new information from customers.

Qualificações

• Clear and concise written communication with customers
• Ability to verify facts before responding
• Proficient in handling case notes and updates

Responsabilidades

• Read the latest case note and the customer’s most recent message together.
• Identify whether a new attachment belongs to the open complaint.
• Ask the case owner for an approved status when the record is unclear.
• Send a factual update through the assigned customer channel.
• Record a question that needs an investigator’s decision.
• Note any promised follow-up and whether it has actually happened.
• Route a safety or privacy concern by the employer’s urgent procedure.
• Leave an open matter visible until a proper handoff or final response is recorded.

Conhecimentos

Clear written communication

Fact-checking before replying

Remote work readiness

Attention to detail

Descrição da oferta de emprego

Hrstalentsolutions is hiring for a Complaint Progress Customer Service Liaison. This remote role pays an hourly range of £29.00–£31.00 and offers either full-time or part-time commitments.

The position focuses on maintaining a live, accurate conversation with customers while awaiting investigation outcomes from the dedicated team. The role requires reading case notes, providing approved updates, and capturing new information from customers.