Remote Complaint Analyst – Financial Services (UK)

Ruth Wagstaff Recruitment Ltd; Luton; Hybrid; GBP 18.000 - 26.000; Vollzeit

Zusammenfassung

Ruth Wagstaff Recruitment Ltd is seeking a Complaint Analyst to join a high performing customer relations team. The role involves investigating and resolving customer complaints while helping to drive service improvements and enhance the customer experience.

It is fully remote and UK-based, with a 3-month temporary contract and potential extension or permanent opportunity. Responsibilities include ownership from initial investigation to final resolution, reviewing evidence, root cause analysis,

Qualifikationen

• Experience investigating and resolving customer complaints.
• Background in complaints handling within regulated environments preferred.
• FCA complaint handling knowledge is advantageous.
• Ability to draft detailed, evidence-based final responses.

Aufgaben

• Investigate and resolve customer complaints to conclusion.
• Deliver fair, robust, evidence-based complaint outcomes.
• Conduct root cause analysis and identify improvement opportunities.
• Manage complex, sensitive and high-profile complaints.
• Analyse complaint trends, process failures and control weaknesses.
• Support implementation of corrective actions and continuous improvement initiatives.
• Contribute to management information, governance reporting and forums.
• Collaborate with multiple stakeholders to improve customer outcomes and performance.

Kenntnisse

Analytical thinking

Problem solving

Regulatory knowledge

Written communication

Stakeholder collaboration

Jobbeschreibung

Ruth Wagstaff Recruitment Ltd is seeking a Complaint Analyst to join a high performing customer relations team. The role involves investigating and resolving customer complaints while helping to drive service improvements and enhance the customer experience.

It is fully remote and UK-based, with a 3-month temporary contract and potential extension or permanent opportunity. Responsibilities include ownership from initial investigation to final resolution, reviewing evidence, root cause analysis,