Customer Complaints Resolution Specialist

Sovereign Housing; Basingstoke; Presencial; GBP 28.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Buy/sell holiday

Wellbeing days

Pension up to 12%

Life cover 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym membership

24/7 virtual GP

Descripción de la vacante

Sovereign Network Group in Basingstoke is hiring a Customer Specialist for the Complaints Team. This full-time role manages each complaint from start to finish, coordinating with teams and third parties to deliver timely, fair resolutions and keeping customers informed throughout the process.

Ideal candidates bring emotional intelligence, strong customer service and communication skills, attention to detail, and the confidence to influence colleagues to achieve positive outcomes.

Formación

• Emotional intelligence and active listening required.
• Strong customer service and excellent communication skills.
• Attention to detail and ability to meet deadlines.
• Resilience, confidence and assertiveness.
• You may need to influence colleagues to deliver resolutions.
• Experience frontline customer service is a plus.

Responsabilidades

• Manage each case from the original complaint to resolution.
• Coordinate with teams and third parties to resolve issues.
• Prioritise caseload based on customer impact and urgency.
• Provide customers with regular updates on progress.
• Influence colleagues to deliver timely, fair resolutions.

Conocimientos

Emotional intelligence

Active listening

Customer service

Communication skills

Attention to detail

Deadline management

Resilience

Influence others

Descripción del empleo

Sovereign Network Group in Basingstoke is hiring a Customer Specialist for the Complaints Team. This full-time role manages each complaint from start to finish, coordinating with teams and third parties to deliver timely, fair resolutions and keeping customers informed throughout the process.

Ideal candidates bring emotional intelligence, strong customer service and communication skills, attention to detail, and the confidence to influence colleagues to achieve positive outcomes.