Remote Complaints Administrator & Case Coordinator

Adecco Portugal; City Of London; Remote; GBP 19.000 - 21.000; Vollzeit

Zusammenfassung

Adecco Group UK & Ireland is seeking a highly organised Complaints Administrator to join our remote team, with occasional visits to the Victoria office. This temporary role focuses on inbox management, case coordination and high confidentiality.

Responsibilities include triaging complaints, logging records, coordinating hearings, drafting notices and ensuring SLAs are met. Strong written and verbal communication, discretion and IT proficiency are essential.

Qualifikationen

• Experience handling high-volume inboxes and case coordination.
• Ability to triage, prioritise and communicate in a remote environment.
• Strong discretion and handling confidential information.

Aufgaben

• Manage a high-volume inbox, responding to and triaging incoming complaints.
• Log and maintain accurate records of cases in line with internal processes.
• Coordinate and schedule case meetings and hearings.
• Set up and organise panels to review cases.
• Draft and issue standard correspondence, including suspension/expulsion notices (templates provided).
• Provide case updates where appropriate, maintaining clear and professional communication.
• Support the tracking and progression of cases, ensuring deadlines and SLAs are met.
• Conduct basic information gathering to assist with case updates.
• Work collaboratively with the wider team while managing tasks independently.
• Maintain strict confidentiality and handle all information sensitively.

Kenntnisse

Inbox management

Administrative experience

Organisational skills

Communication skills

Emotional intelligence

Discretion / confidentiality

Remote work capability

Google Workspace

Zoom

Tools

Google Workspace

Zoom

Jobbeschreibung

Adecco Group UK & Ireland is seeking a highly organised Complaints Administrator to join our remote team, with occasional visits to the Victoria office. This temporary role focuses on inbox management, case coordination and high confidentiality.

Responsibilities include triaging complaints, logging records, coordinating hearings, drafting notices and ensuring SLAs are met. Strong written and verbal communication, discretion and IT proficiency are essential.