Remote Cloud Support Engineer

SI ICT; Full Sutton; Remote; GBP 32,000 - 42,000; Full time

Job summary

SI ICT is seeking a skilled Support Engineer for a remote, full-time role. You will manage escalated tickets to resolution, communicate effectively with customers, and mentor the Service Desk team. A strong work ethic and commitment to service excellence are essential.

Gain exposure to cloud technologies, participate in project work, and support customers remotely across the UK. The role offers a full-time schedule with remote-friendly options and growth through exams and certifications.

Qualifications

• Experience in 2nd or 3rd line IT support is required.
• Microsoft, Google and/or AWS certifications are advantageous.
• Excellent communication with customers.
• Ability to mentor junior staff.
• Solid understanding of cloud technologies.

Responsibilities

• Answer overflow calls and ensure tickets are raised and categorised.
• Provide a polite, reliable point of contact for customers.
• Update customers with ongoing progress for each issue.
• Maintain timely ticket updates in the service desk system.
• Take ownership of tickets through full lifecycle.

Skills

Customer service

Communication

Problem solving

Time management

Organised

Team mentoring

Attention to detail

Willingness to learn

2nd/3rd line IT support

Cloud technologies

Tools

Microsoft

Google

AWS

Job description

SI ICT is seeking a skilled Support Engineer for a remote, full-time role. You will manage escalated tickets to resolution, communicate effectively with customers, and mentor the Service Desk team. A strong work ethic and commitment to service excellence are essential.

Gain exposure to cloud technologies, participate in project work, and support customers remotely across the UK. The role offers a full-time schedule with remote-friendly options and growth through exams and certifications.