Cloud Support Engineer

Digital Waffle; England; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Wellbeing days

Enhanced pension

Volunteering opportunities

Flexible benefits

Retail discounts

Bonus scheme

Flexible benefits

Retail discounts

Bonus scheme

Regular socials

Job summary

A technology company in Shropshire is looking for a Cloud Support Engineer to resolve infrastructure issues and build cloud environments using tools like Terraform and Ansible. Candidates should have hands-on experience with Azure and AWS, and knowledge of cloud security best practices. This hybrid position offers competitive benefits and a supportive work environment.

Qualifications

• Hands-on experience with Azure and AWS.
• Strong Terraform and Ansible skills.
• Knowledge of cloud networking, Windows, and Active Directory.
• Ability to explain complex issues simply.
• Experience with ticketing systems and support workflows.
• Awareness of cloud security best practices.
• Bonus: SQL Server, SMTP, IIS, CI/CD pipelines, and an interest in AI.

Responsibilities

• Own and resolve infrastructure helpdesk tickets.
• Build and maintain cloud environments with Terraform and Ansible.
• Troubleshoot Azure and AWS components.
• Support software releases with the DevOps team.
• Automate deployments and improve processes.
• Document fixes and share knowledge.
• Document fixes and share knowledge.

Skills

Azure

AWS

Terraform

Ansible

Cloud networking

Windows

Active Directory

Jira

Cloud security

Explain complex issues

Tools

SQL Server

IIS

Job description

Overview

Cloud Support Engineer position for a client based in Shropshire. This hybrid role offers two days in the office and three from home.

Responsibilities

• Own and resolve infrastructure helpdesk tickets
• Build and maintain cloud environments with Terraform and Ansible
• Troubleshoot Azure and AWS (VMs, VPNs, firewalls, DNS, Backup Vaults)
• Support software releases with the DevOps team
• Automate deployments and improve processes
• Ensure compliance with security standards (ISO27001, PCI-DSS)
• Document fixes and share knowledge

Required Skills and Experience

• Hands-on experience with Azure and AWS
• Strong Terraform and Ansible skills
• Knowledge of cloud networking, Windows, and Active Directory
• Ability to explain complex issues simply
• Experience with ticketing systems (e.g. Jira) and support workflows
• Awareness of cloud security best practices
• Bonus: SQL Server, SMTP, IIS, CI/CD pipelines, and an interest in AI

What’s on offer

• Wellbeing days, enhanced pension, and volunteering opportunities
• Salary sacrifice schemes (EVs, cycle-to-work)
• Employee Assistance Programme and annual health check
• Flexible benefits, retail discounts, and bonus scheme
• Regular socials, learning forums, and conferences (UK & abroad)
• A welcoming office with free breakfast, fruit, drinks, and snacks

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at Digital Waffle by 2x

Shropshire, England, United Kingdom