Remote Client Relations & Concierge Support Specialist

Assetara Limited; Liverpool; On-site; GBP 26,000 - 36,000; Full time

Job summary

Assetara Limited seeks a dedicated Client Relationship & Support Specialist for remote work in the UK. You will serve as the primary contact for clients, offering concierge-level account support and platform navigation assistance, all within approved channels.

You will handle client communications, CRM updates, and escalation of issues in line with compliance guidelines, ensuring confidentiality and secure handling of data.

Qualifications

• Proven ability to communicate professionally and concisely within official platforms.
• Experience maintaining client records with accuracy and privacy.
• Ability to identify and escalate issues following compliance rules.

Responsibilities

• Provide professional client communication within Assetara workspace.
• Deliver concierge support and assist with platform navigation.
• Manage client threads, SLA adherence, and proactive outreach.
• Maintain client notes in CRM with accuracy and privacy.
• Identify red flags and escalate compliance matters promptly.

Skills

Client communication

CRM administration

Escalation management

Compliance awareness

Job description

Assetara Limited seeks a dedicated Client Relationship & Support Specialist for remote work in the UK. You will serve as the primary contact for clients, offering concierge-level account support and platform navigation assistance, all within approved channels.

You will handle client communications, CRM updates, and escalation of issues in line with compliance guidelines, ensuring confidentiality and secure handling of data.