Remote Client Associate, Occupational Health Support

Health Partners Group; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Competitive annual salary

Pension scheme up to 6%

Life assurance

25 days annual leave + bank holidays

Birthday day off

Discounted gym membership

Health cashback plan

Job summary

Health Partners is seeking a Client Associate to join the Psych Health team as an administrator, supporting patients, clients, clinicians and the wider team through administrative excellence.

The role is fully remote within the UK, Monday–Friday 8:00–18:00 core hours, 37.5 hours per week, with a salary of £24,784.50 per annum and a benefits package including pension, life assurance and generous leave.

Qualifications

• Experience in administrative roles within health, welfare, or occupational health settings preferred.
• Excellent verbal and written communication; attention to detail and organisation.
• Proficiency in IT systems (Outlook, Word, Excel) and ability to work remotely with GDPR compliance.

Responsibilities

• Answering phone calls; outbound calls via cloud-based telephony with training recordings.
• Book and manage patient appointments.
• Manage email correspondence and respond to enquiries promptly.
• Review, proofread and release reports.
• Invoicing and closing cases.
• Review cases, chase updates, escalate complex issues as needed.
• Liaise with internal colleagues, clients, employees and 3rd parties via phone, email and letter.
• Coordinate and maintain diaries/appointments for clinical staff; maximise utilisation.

Skills

GDPR compliance

Communication

IT proficiency

Phone handling

Remote work

Tools

Cloud telephony

Office 365

Outlook

Excel

Job description

Health Partners is seeking a Client Associate to join the Psych Health team as an administrator, supporting patients, clients, clinicians and the wider team through administrative excellence.

The role is fully remote within the UK, Monday–Friday 8:00–18:00 core hours, 37.5 hours per week, with a salary of £24,784.50 per annum and a benefits package including pension, life assurance and generous leave.