Customer Success Specialist | Elevate Customer Experience

Align Technology, Inc.; Coleshill Heath; On-site; GBP 30,000 - 43,000; Full time

Job summary

Align Technology, Inc. in the United Kingdom is seeking a Customer Success Specialist to deliver high‑quality customer support as the primary contact for Invisalign and iTero inquiries, resolving issues efficiently and ensuring a positive experience across all service interactions.

You will work with Manufacturing, Marketing, Education, Sales and Clinical Support to enable smooth, end‑to‑end journeys, share customer insights, and support regional initiatives that improve frontline processes and

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 2–4 years in customer service, support or success role.
• Experience in a fast-paced, customer-focused environment preferred.
• Strong communication, multitasking and problem-solving abilities.

Responsibilities

• Serve as a primary contact for customers, responding to Invisalign and iTero inquiries across channels.
• Manage and resolve first-line customer support tickets per SLA and processes.
• Provide clear, accurate, and professional responses to questions and issues.
• Escalate complex issues and ensure effective follow-up and communication.
• Build relationships to support long-term satisfaction and trust.
• Share insights and feedback with relevant teams as the Voice of the Customer.
• Collaborate with Manufacturing, Marketing, Education, Sales and Clinical Support for end-to-end journeys.
• Partner with the commercial organisation to ensure a consistent customer experience.
• Contribute to local/regional initiatives to improve frontline support processes.
• Support cross-functional projects as a Customer Success representative.

Skills

Customer focus

Verbal communication

Written communication

Multitasking

Stakeholder management

System/process familiarity

Accountability

Team collaboration

Analytical thinking

Education

Bachelor's degree

Job description

Align Technology, Inc. in the United Kingdom is seeking a Customer Success Specialist to deliver high‑quality customer support as the primary contact for Invisalign and iTero inquiries, resolving issues efficiently and ensuring a positive experience across all service interactions.

You will work with Manufacturing, Marketing, Education, Sales and Clinical Support to enable smooth, end‑to‑end journeys, share customer insights, and support regional initiatives that improve frontline processes and