Clinician Support Specialist — Elevate Care & Efficiency

Lyrebird Health; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Lyrebird Health is seeking a Customer Support Specialist to enhance clinician interactions through live chat, phone, and online training. The role requires a customer service mindset, strong communication skills, and problem-solving abilities, ensuring support that leads to positive experiences.

The ideal candidate is proactive and able to convey technical information clearly. Experience in a health tech or clinical setting is beneficial, as this position directly impacts clinical outcomes.

Qualifications

• Strong written and verbal communication skills with empathy.
• Proven problem-solving ability and a bias toward ownership.
• Experience in health tech, SaaS, or clinical environment is a plus.

Responsibilities

• Support clinicians across live chat, phone, and online training.
• De-escalate frustration with patience and care.
• Translate technical concepts into accessible language.
• Spot recurring pain points and advocate for improvements.

Skills

Customer service mindset

Communication skills

Problem-solving ability

Patience

Tools

Intercom

Zendesk

Job description

Lyrebird Health is seeking a Customer Support Specialist to enhance clinician interactions through live chat, phone, and online training. The role requires a customer service mindset, strong communication skills, and problem-solving abilities, ensuring support that leads to positive experiences.

The ideal candidate is proactive and able to convey technical information clearly. Experience in a health tech or clinical setting is beneficial, as this position directly impacts clinical outcomes.