Remote CeMAP Mortgage Advisor – Fast, Personalised Guidance

Habito by Monzo; Cardiff, Greater London; Hybrid; GBP 39,000 - 54,000; Full time

Benefits offered by this job

Basic salary + commission

Flexible holiday

Enhanced maternity & paternity leave

Life assurance

Contributory pension

International remote working

Volunteer days

Job summary

Habito by Monzo is hiring Mortgage Experts to provide fast, personalised advice through online live chat and a streamlined application process. You will assess customer applications, deliver high-quality recommendations, and guide clients with friendly, proactive support from initial contact to completion.

This role emphasizes a customer-first mindset, flexibility to work shifts including evenings and weekends, and a comprehensive benefits package with competitive pay and pension.

Qualifications

• CeMAP qualified with +1 year of experience.
• Whole of market OR multiple lender experience.
• Organised & able to manage multiple cases in a fast-paced environment.

Responsibilities

• Creating a best in class advice service for all customers by assessing applications and issuing high-quality recommendations.
• Providing a 5-star customer experience and empathising with purpose.
• Delivering high-quality communication via online live chat.
• Managing an ongoing pipeline of applications proactively and efficiently.
• Working closely with Ops and Habito groups to deliver the best customer results.
• Adhering to quality and compliance standards.

Skills

CeMAP

Whole of market

Case management

Evenings & weekends

Job description

Habito by Monzo is hiring Mortgage Experts to provide fast, personalised advice through online live chat and a streamlined application process. You will assess customer applications, deliver high-quality recommendations, and guide clients with friendly, proactive support from initial contact to completion.

This role emphasizes a customer-first mindset, flexibility to work shifts including evenings and weekends, and a comprehensive benefits package with competitive pay and pension.