Mortgage Expert

Habito by Monzo; Cardiff, Greater London; Hybrid; GBP 39,000 - 54,000; Full time

Benefits offered by this job

Basic salary + commission

Flexible holiday

Enhanced maternity & paternity leave

Life assurance

Contributory pension

International remote working

Volunteer days

Job summary

Habito by Monzo is hiring Mortgage Experts to provide fast, personalised advice through online live chat and a streamlined application process. You will assess customer applications, deliver high-quality recommendations, and guide clients with friendly, proactive support from initial contact to completion.

This role emphasizes a customer-first mindset, flexibility to work shifts including evenings and weekends, and a comprehensive benefits package with competitive pay and pension.

Qualifications

• CeMAP qualified with +1 year of experience.
• Whole of market OR multiple lender experience.
• Organised & able to manage multiple cases in a fast-paced environment.

Responsibilities

• Creating a best in class advice service for all customers by assessing applications and issuing high-quality recommendations.
• Providing a 5-star customer experience and empathising with purpose.
• Delivering high-quality communication via online live chat.
• Managing an ongoing pipeline of applications proactively and efficiently.
• Working closely with Ops and Habito groups to deliver the best customer results.
• Adhering to quality and compliance standards.

Skills

CeMAP

Whole of market

Case management

Evenings & weekends

Job description

Getting a mortgage should feel simple, not stressful. That's why we built Habito by Monzo .

We combine smart technology with expert mortgage advisers to help people find the right mortgage, faster. It's personalised, straightforward, and completely free. Check out our protection guide and mortgage calculator .

And we're not stopping there. We're rethinking what buying a home can look like, building products and experiences that make every step easier. If you join us, you'll help shape what's next

At Habito, we’re transforming mortgages: making them faster and simpler for customers.

Our Mortgage Experts (that’s what we call our brokers) are at the heart of everything we do: finding customers the right mortgage, and giving them friendly advice and support the whole way.

We’re developing a new breed of brokers, fast-paced, interacting via online live chat, creating an empowering & rewarding environment. All of the manual processes that take you away from your customers are removed or automated & we’ve only just started. Want to be part of this amazing journey & help influence the brokerage of tomorrow? Then you may be for us…..

More about what you’ll do:

• Creating a best in class advice service for all customers - you will do this by assessing customers applications and issuing high-quality recommendations efficiently keeping your customer fully informed throughout the process
• Providing a 5-star customer experience throughout all interactions putting the customer first & empathising with purpose.
• Delivering a high-quality level of communication via online live chat
• Managing an ongoing pipeline of applications proactively, efficiently & effectively.
• Working closely with direct Ops colleagues and the wider Habito group to deliver the best results for the customer
• Adhering to quality & compliance standards

You’ll need to be:

• CeMap qualified with +1 year of experience*
• Whole of market OR multiple lender experience.
• Organised & able to manage multiple cases in a fast-paced environment
• Flexible and happy to work shifts to maintain an excellent customer experience involving evening and weekends.

* The years of experience is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

The benefits

• Basic salary of £46,250 + commission
• Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)
• Enhanced maternity & paternity leave - for when you plan to start a family
• Life assurance - 4 x your annual salary
• Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money
• International remote working for up to 20 days a year
• Volunteering - 2 days paid volunteering each year for charity of your choice

More about Habito

Obtaining a mortgage shouldn’t be stressful. That’s why we built Habito .

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

The best ideas come from people with different backgrounds, experiences, and perspectives. That's why we're building a team where everyone feels welcome and can do their best work.

If you're excited about this role but don't meet every requirement, we'd still love to hear from you. You might be exactly who we're looking for.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage