Remote Carer Advice and Guidance Advisor

Action for Carers; Guildford; Remote; GBP 25,000 - 32,000; Full time

Job summary

Action for Carers Surrey is seeking a Carer Advice and Guidance Advisor to be the primary contact for carers with complex needs, managing a full caseload and delivering end-to-end casework. The role is predominantly remote (Teams/phone) with person-centred assessments and tailored action plans for carers and their families.

You will conduct in-depth advice, advocate for carers to access funding, services and rights, and help navigate health and social care systems.

Qualifications

• Primary contact for carers with complex needs.
• Proficient with digital tools to manage blended casework.
• Strong communication and advocacy capabilities.

Responsibilities

• Manage a caseload of carers as their key contact.
• Conduct comprehensive needs assessments with a whole family approach.
• Provide personalised information, advice and guidance on carer issues.
• Advocate to help access funding, services and rights.
• Help carers navigate health, social care and community services.

Skills

Empathy

Digital literacy

Excellent communication

Advocacy skills

Tools

Digital tools

Job description

Action for Carers Surrey is seeking a Carer Advice and Guidance Advisor to be the primary contact for carers with complex needs, managing a full caseload and delivering end-to-end casework. The role is predominantly remote (Teams/phone) with person-centred assessments and tailored action plans for carers and their families.

You will conduct in-depth advice, advocate for carers to access funding, services and rights, and help navigate health and social care systems.