Carers Information & Helpline Specialist (Hybrid)

Ad Warrior Ltd; Guildford; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave 28 days plus Bank Holiday

Sick pay from day one

Paid carers’ leave

Pension scheme

Blue Light Card

Job summary

Action for Carers Surrey is seeking an Advice, Information & Helpline Officer to be the first contact for unpaid carers seeking support and guidance. You will listen with empathy, triage needs and signpost to services, within our organisation and beyond.

This permanent, full-time role (36 hours/week) is based at Guildford with one designated work-from-home day per week. Some evenings and occasional weekends may be required to ensure carers can access support when needed.

Qualifications

• Ability to listen with empathy and maintain confidentiality.
• Professional judgement and effective triage skills.
• Excellent communication and signposting abilities.

Responsibilities

• Provide information, guidance and signposting to unpaid carers.
• Assess needs and identify potential risks.
• Respond to enquiries with empathy and professionalism.
• Connect carers with appropriate internal and external support.
• Help ensure carers feel informed, valued and supported.

Job description

Action for Carers Surrey is seeking an Advice, Information & Helpline Officer to be the first contact for unpaid carers seeking support and guidance. You will listen with empathy, triage needs and signpost to services, within our organisation and beyond.

This permanent, full-time role (36 hours/week) is based at Guildford with one designated work-from-home day per week. Some evenings and occasional weekends may be required to ensure carers can access support when needed.